Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Jaskaran Sampla

South Richmond Hill,NY

Summary

Capable and experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Career Group Companies
Manha, NY
06.2023 - 08.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Staff Member/IT Support

Kinetic Events
New York
11.2021 - 11.2021
  • Working on the backside of the marathon with the runners previous events with software.
  • Conducted system integration testing for various components of the application.

COVID-19 Screener

Kinetic Events
New York
10.2021 - 10.2021
  • Assisted patients with completing COVID-19 screening forms and questionnaires.
  • Utilized specialized software applications related to the job role.

Staff Member

Career Group Companies
Manhattan, NY
06.2021 - 10.2021
  • Provided remote support to customers experiencing technical difficulties.
  • Monitored system performance and identified areas for improvement.

Education

Bachelor of Science - Computer Science and information technology

CUNY John Jay College of Criminal Justice
Manhattan, NY
12.2023

Some College (No Degree) - Computer Science and information Technology

CUNY Queensborough Community College
Bayside, NY
05-2021

Skills

  • Time Management
  • Teamwork
  • Organization
  • Python
  • Linux
  • Computer Networking
  • C/C
  • Software troubleshooting
  • Active Directory
  • Information security
  • Windows
  • Computer skills
  • Communication skills
  • Help desk
  • Operating systems
  • Microsoft Windows Server
  • Mac OS
  • IT
  • Firewall
  • Microsoft Access
  • Analysis skills
  • DNS
  • TCP/IP
  • Leadership
  • SQL

Projects

  • Motivated and detail-oriented Computer Science major with a hands-on experience in developing machine learning algorithms. Successfully designed and implemented a sophisticated spam detection algorithm as part of an independent project, showcasing a strong understanding of machine learning concepts and programming languages. Eager to leverage this practical experience and passion for data science to contribute to a dynamic team focused on innovative solutions. Seeking an opportunity to apply and expand my machine learning skills in a challenging and collaborative environment, where I can make meaningful contributions to the development of cutting-edge technologies

Timeline

Customer Service Representative

Career Group Companies
06.2023 - 08.2023

Staff Member/IT Support

Kinetic Events
11.2021 - 11.2021

COVID-19 Screener

Kinetic Events
10.2021 - 10.2021

Staff Member

Career Group Companies
06.2021 - 10.2021

Bachelor of Science - Computer Science and information technology

CUNY John Jay College of Criminal Justice

Some College (No Degree) - Computer Science and information Technology

CUNY Queensborough Community College
Jaskaran Sampla