Gregory Conatser
Orlando
Summary
Dynamic Trainer with expertise in new hire training and creative problem solving at The Hemp Dispensary. Successfully enhanced customer satisfaction through empathetic conflict resolution, leading to increased loyalty. Proficient in course planning and public speaking, effectively delivering engaging instruction and training materials to diverse audiences.
Overview
3
3
years of professional experience
Work History
Trainer
The Hemp Dispensary
02.2022 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
The Hemp Dispensary
09.2021 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Freedom High
Beaver, PA05.2006
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Group and individual instruction
- Course planning
- Subject matter expertise
- Materials preparation
- Online instruction
- Training material updates
- Payment collection
Timeline
Trainer
The Hemp Dispensary
02.2022 - 03.2025
Customer Service Representative
The Hemp Dispensary
09.2021 - 03.2025
High School Diploma -
Freedom High
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