Gregory Conley
ALLEN PARK
Summary
Dedicated Shift Manager with a strong focus on customer service and team development. Proven ability to train and mentor staff, optimizing performance and enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Manager
Jersey Mike's Subs
Taylor, MI
09.2018 - Current
- Supervised daily operations, ensuring adherence to quality standards and service protocols.
- Trained and mentored team members to enhance performance and maintain productivity levels.
- Implemented inventory management practices, reducing waste and optimizing supply chain efficiency.
- Developed staff schedules to ensure optimal coverage and meet fluctuating customer demands.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
High School Diploma -
Allen Park High School
Allen Park, MI02-2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
Timeline
Shift Manager
Jersey Mike's Subs
09.2018 - Current
High School Diploma -
Allen Park High School