Gregory Conway

People Analytics & KPI Ownership

• Defined and monitored deployment KPIs including responder utilization, span of control, staffing gaps, lodging capacity, and event performance metrics.
• Created executive-level dashboards and ad hoc Power BI reports to support leadership decisions on national disaster staffing.
• Conducted trend analysis on deployment data to proactively identify turnover risks, structural inefficiencies, and resource imbalances.
• Delivered data-driven briefings to Field Leadership and Regional Staffing POCs using DTS and Staffing Plan Support Tool (SPST).

Organizational Design & Workforce Modeling

• Built and maintained ICS-based organizational charts for large-scale disaster operations, ensuring appropriate supervisory ratios and operational efficiency.
• Advised leadership on structural adjustments to improve workforce alignment during evolving disaster events.
• Evaluated and optimized span-of-control structures across multi-state activations.

HR Planning & Cost Monitoring

• Supported national-level personnel planning by forecasting deployment needs across concurrent disaster events.
• Implemented staffing strategies balancing operational requirements with budget constraints and lodging capacity.
• Produced weekly DFO reporting on deployments, personnel allocations, and operational costs.

Technical Ecosystem & System Stewardship

• Served as subject matter expert for Deployment Tracking System (DTS), ensuring data integrity and policy compliance.
• Participated in UAT testing for system updates and enhancements.
• Developed and maintained SharePoint-based tracking systems for project assignment and completion monitoring.
• Created automated reporting tools using Excel (advanced formulas, pivot tables, data modeling) and Power BI dashboards.

Process Improvement & Documentation

• Led cross-functional initiatives to improve deployment field team workflows and staffing processes.
• Authored training materials, SOPs, and transition documentation for HR event support teams.
• Developed simulation-based training exercises and facilitated national-level training (DTS 019, 020, 043).
• Produced After-Action Reports evaluating workforce performance and identifying process improvements.

Data Analysis & Trend Identification

• Identified application processing trends and operational bottlenecks, presenting findings to senior leadership to optimize resource allocation.
• Monitored call volume metrics and reallocated staffing resources to reduce survivor wait times.
• Conducted case-level data analysis in NEMIS to determine eligibility patterns and compliance adherence.

Operational Efficiency & Decision Support

• Provided technical program guidance and interpreted federal policy for internal stakeholders.
• Produced written analytical reports evaluating efficiency gaps and recommending administrative improvements.
• Supported specialized program lines including appeals, recoupments, and temporary housing assistance.

• Processed and analyzed disaster assistance applications within NEMIS, ensuring data accuracy, completeness, and policy compliance across federally declared disasters.
• Interpreted IA program policies and guidelines to determine eligibility status and provide technical case recommendations.
• Identified and escalated community-level trends and recurring case issues to leadership to inform operational and staffing decisions.
• Conducted data validation reviews of documentation, resolving discrepancies and ensuring accurate case records within enterprise systems.
• Supported workforce transition planning during disaster demobilization by ensuring continuity of casework processes and documentation transfer.
• Contributed to program performance through mailbox management, deliverable tracking, documentation oversight, and presentation development for leadership review.
• Collaboricated cross-functionally with internal and external partners to communicate program requirements, case statuses, and regulatory guidance.
• Applied Incident Command System (ICS) structure knowledge to align case processing efforts within disaster organizational frameworks.
• Participated in ongoing professional development to maintain credentialing proficiency and regulatory compliance knowledge.
• Delivered stakeholder support with a focus on efficiency, policy adherence, and optimized resource allocation.