Gregory Cypher
Union Beach,Nj
Summary
Proven Account Manager at Verizon Wireless, adept in relationship building and customer service, significantly enhanced client satisfaction and retention. Skilled in account management and problem resolution, ensuring seamless operations and positive outcomes. Demonstrated ability in team collaboration and leadership at RadioShack, driving store success and employee development.
Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role.
Overview
14
14
years of professional experience
Work History
R2b Account Manager
Verizon Wireless
06.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Solutions Specialist
Verizon Wireless
03.2015 - 06.2023
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
Store Manager
RadioShack
09.2009 - 11.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Criminal Justice
Brookdale Community College
Lincroft, NJAutomotive Mechanic
Lincoln Technical Institute
Union, NJSkills
- Account management
- Customer service
- Teamwork and collaboration
- Relationship building
- Relationship building and management
Timeline
R2b Account Manager
Verizon Wireless
06.2023
Solutions Specialist
Verizon Wireless
03.2015 - 06.2023
Store Manager
RadioShack
09.2009 - 11.2014
Criminal Justice
Brookdale Community College
Automotive Mechanic
Lincoln Technical Institute
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