Gregory Davert
Livonia,United States
Summary
I have extensive technical experience and a background in computer applications and computer environments. Proven logical, creative problem-solving, human relations skills, and excellent communication skills both written and verbal. Ability to troubleshoot complex technical issues and manage various processes to provide a solution. Ability to learn new technologies at an accelerated pace and a strong desire to learn about and work across multiple technologies and tools while always being a team player. Willingness to travel extensively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Service Manager
Vereco Healthcare Solutions
08.2021 - 01.2025
- Led team of up to 2 service technicians in field activities.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
Technical Service Representative (Site) III
Xerox
11.2020 - 08.2021
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Complied with published regulations relating to customer privacy and security.
Regional Technical Service Representative III
Vereco Healthcare Solutions
04.2019 - 11.2019
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Complied with published regulations relating to customer privacy and security.
Information Technology Engineer
Tener Technologies, LLC
06.2018 - 04.2019
- Implemented cloud-based solutions, increasing scalability and flexibility of systems.
- Developed custom software applications to meet specific business requirements.
- Provided technical support to staff members, resolving issues efficiently and effectively.
- Spearheaded initiatives to automate manual processes, reducing errors and saving time.
Education
BS - Aeronautics, Business Administration, Fire Safety
Embry-Riddle Aeronautical University
10-2012
Skills
- Microsoft Office
- Software Installation
- System Configuration
- Field operations
- Strategy development
- Documentation and reporting
Certification
ITIL Foundation Certification
Timeline
Field Service Manager
Vereco Healthcare Solutions
08.2021 - 01.2025
Technical Service Representative (Site) III
Xerox
11.2020 - 08.2021
Regional Technical Service Representative III
Vereco Healthcare Solutions
04.2019 - 11.2019
Information Technology Engineer
Tener Technologies, LLC
06.2018 - 04.2019
BS - Aeronautics, Business Administration, Fire Safety
Embry-Riddle Aeronautical University
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