Trevon Franklin
Austin
Summary
Dynamic and results-driven professional with a proven track record at Southern Star Dish Network, adept in system integration and advanced troubleshooting. Excelled in leadership roles, boosting team performance and customer satisfaction. Highly skilled Master Technician, with a specialization in diagnosing and repairing systems. Demonstrated ability in using advanced diagnostic tools, understanding technical manuals, and providing top-notch customer service. Strengths include problem-solving skills, mechanical aptitude, and the ability to work under pressure.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Field Service Manager
Southern Star Dish Network
Kyle
04.2024 - Current
- Coordinated field service operations and ensured timely support for customer installations.
- Managed inventory levels and ordered necessary parts for service calls.
- Implemented safety protocols to maintain compliance during field operations.
- Analyzed service reports to identify trends and improve operational efficiency.
- Managed daily activities of field service technicians by assigning tasks, monitoring progress and providing guidance when necessary.
Master Technician
Southern Star Dish Network
Austin
07.2023 - Current
- Conducted regular audits of installed cables for any signs of wear or damage.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Trained junior technicians in the use of various test equipment used to troubleshoot cable issues.
- Provided detailed explanations and solutions to customer inquiries and concerns.
- Interpreted and followed complex blueprints and system diagrams during installations.
- Ensured compliance with local building codes while performing cabling work.
- Identified potential safety hazards during installations and took steps to mitigate them.
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Installed CCTV cameras in commercial and residential properties according to client specifications.
- Installed and repaired enterprise access controls, analog, digital CCTV and network configurations.
- Installed, tested and serviced alarm systems to determine correction functionality.
Technician
Southern Star Dish Network
Austin
10.2021 - Current
- Installed and maintained electrical and telecom systems in residential and commercial buildings, ensuring a high level of safety and reliability.
- Developed and implemented a sales playbook that standardized sales techniques, resulting in an improvement in the sales conversion rate.
- Developed and maintained accurate records of work performed, parts used, and time spent on projects.
- Diagnosed errors and technical problems and determined solutions to produce timely service reports.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Adjusted, replaced, and repaired faulty components and wiring to ensure system functionality.
- Established and modified cabling networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Ran wires between components and to outside cable systems.
Project Manager Assistant
Joey Construction
Austin
09.2020 - 10.2021
- Identified and resolved project issues quickly and efficiently, minimizing their impact on project progress.
- Developed a comprehensive project plan that outlined the key tasks and milestones for a major consulting project, resulting in the successful completion of the project on time and within budget.
- Negotiated with vendors to lower costs while maintaining the quality of services.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Facilitated resolution of conflicts between team members when necessary.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Identified risks associated with each project and developed strategies for mitigating those risks.
Produce Sales Rep Manager
H-E-B
Bastrop
07.2018 - 09.2020
- Managed a team of sales representatives, resulting in a 20% increase in sales performance.
- Analyzed customer purchasing patterns to identify areas of potential growth, resulting in a 27% increase in sales.
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales.
- Developed and implemented an effective sales strategy that increased sales in the assigned region.
- Managed day-to-day activities related to POS operations including scheduling staff, ordering supplies.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Gathered client information to optimize upcoming customer relationship opportunities.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Created daily, weekly and monthly reports for management on point of sale transactions.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Central Checkout Specialist
H-E-B
Bastrop
06.2016 - 07.2018
- Created and maintained a central database of employee information and other business records, ensuring accuracy and data integrity.
- Developed and implemented new procedures to streamline the checkout process, resulting in a reduction in wait times.
- Created and maintained a library of technical documentation and resources, providing a central repository of reference materials.
- Resolved customer complaints in a polite and professional manner, resulting in a customer satisfaction rating.
Education
Bachelor of Arts -
Blinn College
College Station 05.2018 - 05.2022
High School diploma -
Bastrop High School
BastropSkills
- Fast learner
- Decision making
- Adaptability
- Proficient in High-Pressure Environments
- Teamwork
- Critical thinking and problem-solving
- Skillful Prioritization of Tasks
- Leadership skills
- Proficient Time Management
- Customer service
- Microsoft Office
- Microsoft Excel
- Q2 Sales Performance Analysis
- System integration expertise
- Training and mentoring experience
- Electronics testing proficiency
- Equipment installation expertise
- Advanced troubleshooting
- Hardware configuration proficiency
- Strong communication skills
Certification
- OSHA 10
- HVAC Technician
Timeline
Field Service Manager
Southern Star Dish Network
04.2024 - Current
Master Technician
Southern Star Dish Network
07.2023 - Current
Technician
Southern Star Dish Network
10.2021 - Current
Project Manager Assistant
Joey Construction
09.2020 - 10.2021
Produce Sales Rep Manager
H-E-B
07.2018 - 09.2020
Bachelor of Arts -
Blinn College
05.2018 - 05.2022
Central Checkout Specialist
H-E-B
06.2016 - 07.2018
High School diploma -
Bastrop High School