Gregory Dikenga
Westborough,MA
Summary
Dedicated professional with experience in client advocacy and life skills development. Proven ability to engage clients through effective communication and teamwork, ensuring their needs are met and well-being is prioritized. Committed job coach with background in career development and vocational rehabilitation. Strengths include ability to assess client needs, create individualized employment plans, and provide ongoing support. Skilled at building relationships with employers and advocating for clients. Previous work has resulted in increased employment opportunities and job retention rates.
Overview
6
6
years of professional experience
Work History
Job Coach
Justice Resource Institute
Needham, Massachusetts
02.2023 - Current
- Assisted individuals with daily living activities and personal care tasks.
- Supported clients in developing life skills and social interactions.
- Documented client progress and reported changes to the care team.
- Facilitated recreational activities to promote engagement and well-being.
- Maintained a safe and clean environment for clients' comfort.
- Advocated for clients' needs during team meetings and service reviews.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Residential Assistant
The Guild For Human Services
Concord, Massachusetts
06.2022 - 04.2024
- Assisted individuals with daily living activities and personal care tasks.
- Supported clients in developing life skills and social interactions.
- Documented client progress and reported changes to the care team.
- Facilitated recreational activities to promote engagement and well-being.
- Maintained a safe and clean environment for clients' comfort.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Managed challenging behaviors through positive reinforcement techniques.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
Court Monitor
Altitude Trampoline Park
Marlborough, Massachusetts
08.2021 - 09.2022
- Monitored court activities to ensure safety and compliance with park rules.
- Enforced park policies by communicating effectively with guests and staff.
- Trained new staff on operational procedures and customer service expectations.
- Observed court conditions, reporting hazards to management for immediate action.
- Facilitated a positive experience for guests through attentive supervision and support.
- Monitored court proceedings to ensure a safe and secure environment for all participants.
- Provided assistance to people with disabilities who were attending court hearings.
- Oversaw implementation of court proceedings.
- Attended regular meetings with supervisors to discuss progress on assigned tasks and received feedback on performance.
Stock Assistant
Burlington
Westborough, Massachusetts
10.2020 - 12.2020
- Organized shelves in the back room according to product type and size.
- Assisted in organizing stockroom to enhance product accessibility.
Party Host
Chuck E Cheese
Natick, Massachusetts
07.2019 - 03.2020
- Engaged with children, ensuring a fun and safe environment during events.
- Set up party rooms, decorating according to theme and customer preferences.
- Assisted customers with food orders, providing menu guidance and service support.
- Collaborated with team members to deliver exceptional guest experiences during events.
- Organized seating arrangements, decorations, and food supplies.
- Greeted guests and provided them with party information.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
Education
High School Diploma -
Westborough High School
Westborough, MA06-2021
Associate of Arts - General Studies
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Client advocacy
- Life skills development
- Activity facilitation
- eager learning ability
- Quick Adaptability
Timeline
Job Coach
Justice Resource Institute
02.2023 - Current
Residential Assistant
The Guild For Human Services
06.2022 - 04.2024
Court Monitor
Altitude Trampoline Park
08.2021 - 09.2022
Stock Assistant
Burlington
10.2020 - 12.2020
Party Host
Chuck E Cheese
07.2019 - 03.2020
High School Diploma -
Westborough High School
Associate of Arts - General Studies
Massachusetts Bay Community College