Gregory Ellis
MT AIRY,Maryland
Summary
Customer Service Representative with a 25 years extensive track record in demanding sales and account management environments. Strong communicator, excellent sales presenter and problem solver working effectively and productively with clients and other team members.
Overview
26
26
years of professional experience
Work History
Service Advisor
Hillmuth Certified Automotive
03.2023 - Current
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Developed knowledge of product offerings to provide informed recommendations to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor
Shockley Honda
02.2022 - 03.2023
- Conducted thorough assessments for vehicle issues to recommend appropriate services.
- Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
- Resolved service issues promptly, maintaining positive customer relationships.
- Streamlined communication between service departments to improve overall client experience.
Sr. Loan Officer
Atlantic Bay Mortgage
03.2022 - 02.2023
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports
Sr. Loan Officer
American Financial Network
06.2020 - 03.2022
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes
Sr. Loan Officer
Embrace Home Loans
01.2018 - 06.2020
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Performed daily maintenance of loan applicant database
Service Advisor
DARCARS
02.1999 - 05.2005
- Answered phone calls and responded to questions and concerns
- Recommended additional, useful services to customers, which helped to increase overall sales
- Explained amount for expected services and provided detailed answers to customer questions
- Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships
Education
No Degree - BUSINESS MANAGMENT
CAYUGA COUNTY COMMUNITY COLLEGE
Auburn, NY05-1989
Skills
- Active listening
- Problem resolution
- Service estimates
- Customer relations
- Listening skills
- Excellent communication
- Customer relationship management
Additional Information
Over 25 years in high level sales environment, strong attention to details, organized and exceptional sales skills.
Timeline
Service Advisor
Hillmuth Certified Automotive
03.2023 - Current
Sr. Loan Officer
Atlantic Bay Mortgage
03.2022 - 02.2023
Service Advisor
Shockley Honda
02.2022 - 03.2023
Sr. Loan Officer
American Financial Network
06.2020 - 03.2022
Sr. Loan Officer
Embrace Home Loans
01.2018 - 06.2020
Service Advisor
DARCARS
02.1999 - 05.2005
No Degree - BUSINESS MANAGMENT
CAYUGA COUNTY COMMUNITY COLLEGE
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