Gregory Faulk
Belmont,NC
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Acquisition Supervisor (DA)
UPS
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed team with daily schedules.
- Managed customer discrepancies, quality, ensuring accuracy, and timely reporting of missing labels, damaged labels, other carriers, etc.
- Provided training to new employees and evaluating performance.
Hub Supervisor
UPS
09.2020 - Current
- Help launch the building opening
- Oversaw and managed 8-10 employees loading trailers for on time departures
- Logged employee progress and reports on handheld Hub X computer
IPLD Specialist
UPS
03.2020 - 09.2024
- Control inventory of employee equipment on a daily basis
- Daily reports of equipment and employee statistics
- Report to management of building discrepancies and building flow
- Monitoring of departure errors and correcting
- Hourly floor audits on employee equipment usage
- Submit building conclusion reports at the end of day to management
- Monitor trailer percentage flow on sort manager and all areas of the building
Yard Specialist/Switcher Driver
Amazon
02.2019 - 08.2020
- Operated Hostler Truck and moved trailers and logged moves
- Corresponded with multiple shipping companies and used several different shipping systems to minimize delays
- Conducted daily coordination with the fulfillment center operations department to ensure that trailers arrived and departed on time with zero defects
- Maintained the accuracy of the trailer yard through meticulous attention to detail and daily yard audits
- Consolidated data from multiple sources to support daily workflow
Auditor
Amazon
10.2017 - 02.2019
- Conducted nightly audits of outbound departures and arrivals of completed pallets
- Communicated with management and logistics of errors
- Corrected issues on all assets
- Organized and consolidated facility
- Operated on systems for quality control
Sales Representative
Lami
04.2015 - 10.2017
- Enhanced grocery chain satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques with new planogram.
- Expanded customer base through adding new products within the stores, introduced new concepts.
- Increased sales revenue by identifying and targeting high-potential accounts such as flagship stores.
- Managed twenty two retail grocery accounts bi-weekly.
- Traveled overnight over a five day plan to stores in the Raleigh metro area and serviced two-three stores daily including SC/VA.
- Completed store credits, mark downs, conducted monthly audits, ordered new product.
- Managed store resets, communicated with store managers on product placement, product analysis, price points and margins.
- Data entry of sales from each store nightly along with time sheet via microsoft word and excel.
Education
Commercial Drivers License -
Trans Tech
Charlotte, NC06.2019
No Degree - Theatre
University of North Carolina @ Charlotte
Charlotte, NC08.2017
No Degree - Medical Terminology
McLennan Community College
Waco, TX05-1993
No Degree - Business
Baylor University
Waco, TX12.1986
Bachelor of Arts - Business Administration
Fairleigh Dickinson University
Teaneck, NJ05-1984
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Accomplishments
Commercial Drivers license certification.
Designed a World Trade Center Memorial.
Ken Doll for Mattel.
Background actor for tv shows and movies.
Certification
Commercial Drivers license
2002 lead a team for World Trade CenterMemorial
2002 Lead a team of contractors and family members to erect a memorial in the name of my dear friend. Worked over a ten month period obtaining an actual beam from the south tower for the memorial.
Languages
English
Native or Bilingual
Timeline
Data Acquisition Supervisor (DA)
UPS
11.2023 - Current
Hub Supervisor
UPS
09.2020 - Current
IPLD Specialist
UPS
03.2020 - 09.2024
Yard Specialist/Switcher Driver
Amazon
02.2019 - 08.2020
Auditor
Amazon
10.2017 - 02.2019
Sales Representative
Lami
04.2015 - 10.2017
Commercial Drivers License -
Trans Tech
No Degree - Theatre
University of North Carolina @ Charlotte
No Degree - Medical Terminology
McLennan Community College
No Degree - Business
Baylor University
Bachelor of Arts - Business Administration
Fairleigh Dickinson University
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