Gregory Fouché
Queens,NY
Summary
Dynamic investigator and operations manager with expertise in employee conduct and compliance. Successfully led investigations resulting in significant disciplinary actions and implemented protocols that reduced organizational liability by 20 percent. Proven track record in team supervision and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
AutoZone
Baldwin, USA
02.2018 - Current
- Managed operational functions to minimize loss and enhance store security.
- Supervised team associates to maintain high levels of customer satisfaction.
Receiving Manager
Kmart-Sears Holding Corporation
Rosedale, USA
05.2013 - 09.2018
- Responsible for inventory controls and supported daily store operations
- Supervised associates in distributing merchandise based on planogram and provided customer service
Analyst
HRA- Medicaid Transportation Division
Brooklyn, USA
09.2012 - 05.2013
- Reviewed and evaluated carfare reimbursements for the medical assistance programs utilizing the PTAR system
- Collaborated with providers and relevant city agencies to resolve and dispose of payment inquiries
Investigator, Department of Administration
MTA-New York City Transit Authority
Brooklyn, USA
06.2005 - 09.2010
- Investigated allegations of employee misconduct within the agency including, but not limited to, revenue accountability
- Prepared and submitted comprehensive and detailed investigative reports to senior management
- Collected test results from department heads, developed recommendations based on findings, and reviewed findings for the MTA Audit Report
- Audited the Paratransit department to identify areas of vulnerability, waste and mismanagement
Section 32 Coordinator, Workers’ Compensation Division
MTA-New York City Transit Authority
Brooklyn, USA
09.2002 - 06.2005
- Oversaw resolution of 415 cases classified as Permanent Partially Disabled (PPD), ensuring appropriate outcomes for claimants.
- Devised / implemented protocols which protect Transit’s interest on Section 32 settlements
- Collaborated with outside counsels throughout file review and Board approval process to ensure compliance and effective case management.
- Coordinated medical bill payments and C.8.1 filings to streamline processing and maintain accurate records.
Education
Bachelor of Arts -
City College of New York of the City University of New York
New YorkParalegal Certificate -
Adelphi University
Garden CitySkills
- Loss prevention
- Inventory management
- Team leadership
- Team supervision
- Customer service
- Microsoft Office proficiency
Additional Information
Elections Committee Chairperson of the Conference of Minority Transportation Officials (COMTO) New York City Chapter
Timeline
Assistant Store Manager
AutoZone
02.2018 - Current
Receiving Manager
Kmart-Sears Holding Corporation
05.2013 - 09.2018
Analyst
HRA- Medicaid Transportation Division
09.2012 - 05.2013
Investigator, Department of Administration
MTA-New York City Transit Authority
06.2005 - 09.2010
Section 32 Coordinator, Workers’ Compensation Division
MTA-New York City Transit Authority
09.2002 - 06.2005
Bachelor of Arts -
City College of New York of the City University of New York
Paralegal Certificate -
Adelphi University