Gregory Frey
Reno,NV
Summary
Experienced Advanced Emergency Medical Technician with knowledge in many different areas of a healthcare organization including Radiology, Emergency departments, and plasma operations. Excellent Patient interaction skills and an overall emphasis on patient care. Very knowledgeable in business and quality operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Grifols Biomat USA
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the corporate management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained relationship with physician ensuring payment is submitted for hours and services rendered.
Medical Operations Supervisor
Grifols Biomat USA
02.2019 - 02.2023
- Donor intake, Physical examinations, Reaction management, and customer service involving plasma services.
- Coordination and training of medical staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Collaborated with center manager to maintain daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Motivated and trained other line staff employees to maximize team productivity.
- Led efforts to achieve accreditation from recognized industry bodies, elevating the facility''s reputation for quality care.
- Boosted overall clinic efficiency by implementing electronic health records system, streamlining data management processes.
Center Medical Specialist
Biomat USA
02.2019 - 11.2019
- Registered donors, collected histories and performed eligibility physical exams.
- Responded to and managed adverse events..
- Provided counseling for reactive test results.
- Achieved designated trainer to assist in training of other medical staff.
Radiology Transport Tech Aide II
Saint Mary’s Regional Medical Center
01.2016 - 05.2021
- Monitoring and care of care patients for all modalities of the radiology department
- Basic cardiac arrhythmia trained.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Monitored patients for signs of adverse reactions or other abnormalities of significance.
Patient Transport and Support Services Dispatcher
Renown Health
02.2014 - 01.2016
- Patient Satisfaction, HIPAA training.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Maintained updated and detailed records of calls in physical and electronic database.
Head Lifeguard
Lakeridge Tennis Club
01.2008 - 01.2014
- Lifeguard duties, which include safety, cleaning, hiring, scheduling, and supervising of eight employees, and customer service.
Lifeguard
Grand Sierra Resort
09.2012 - 10.2012
- Lifeguard duties, which include safety, cleaning, and customer service.
- Monitored safety of guests in and around swimming pool.
Sales Associate
Sports Authority
11.2011 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the corporate management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained relationship with physician ensuring payment is submitted for hours and services rendered.
Education
EMS
Truckee Meadows Community College
Reno, NV(Did Not Graduate) - Business And General Studies
University of Nevada
Reno, NVGalena High School
Reno, NV2009
Skills
- Physician relations
- Customer Satisfaction
- Customer Experience
- Medical Operations
- Operational Records Maintenance
- Operational Efficiency
Certification
- AEMT - Advanced Emergency Medical Technician
Timeline
Assistant Manager
Grifols Biomat USA
02.2023 - Current
Medical Operations Supervisor
Grifols Biomat USA
02.2019 - 02.2023
Center Medical Specialist
Biomat USA
02.2019 - 11.2019
Radiology Transport Tech Aide II
Saint Mary’s Regional Medical Center
01.2016 - 05.2021
Patient Transport and Support Services Dispatcher
Renown Health
02.2014 - 01.2016
Lifeguard
Grand Sierra Resort
09.2012 - 10.2012
Sales Associate
Sports Authority
11.2011 - 01.2012
Head Lifeguard
Lakeridge Tennis Club
01.2008 - 01.2014
EMS
Truckee Meadows Community College
(Did Not Graduate) - Business And General Studies
University of Nevada
Galena High School
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