Gregory S. Fromer II
Sanford,US
Summary
Results-driven Operations Manager and Delivery Coordinator known for unparalleled productivity and efficiency in task completion. Specializes in strategic planning, process optimization, and team leadership. Excels in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
12
12
years of professional experience
Work History
Operations Manager
Colony Hardware Corporation
Fuquay-Varina, North Carolina
05.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Planned delivery routing, team workflows, and promotional initiatives.
- Managed scheduling, training and inventory control.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Addressed customer concerns with suitable solutions.
Counter Sales Representative
Colony Hardware Corporation
Fuquay-Varina, North Carolina
04.2022 - 05.2023
- Computed purchases and received and processed cash or credit payment.
- Resolved customer complaints quickly and effectively.
- Identified opportunities for process improvements within the workplace.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers in selecting products based on their needs and preferences.
- Greeted customers in a friendly and professional manner.
- Handled returns and exchanges according to company policies.
- Consistently met or exceeded monthly sales goals set by management team.
Delivery Driver
ProDrivers
Apex, North Carolina
01.2021 - 04.2022
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Kept accurate logs of all deliveries and trips.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Seasonal Personal Vehicle Driver
UPS
09.2020 - 12.2020
- Made package deliveries out of my personally owned vehicle
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Adhered to traffic laws and regulations to prevent accidents.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Assisted in loading and unloading of goods to be transported.
Delivery Driver
Lowe’s Hardware
Sanford, NC
02.2020 - 09.2020
- Ensured timely and accurate delivery of appliances and merchandise to customer locations.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Verified accuracy of items loaded onto truck against shipping documents.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
P.I.T. Operator
Coty U.S. LLC
Sanford, NC
09.2016 - 01.2020
- Operated reach trucks to transport and organize inventory across warehouse facilities.
- Performed daily inspections of equipment to ensure proper functioning and safety.
- Delivered comprehensive instruction for operating all categories of powered machinery.
- Monitored adherence to established safety guidelines by team members.
Support Driver
Fayetteville Publishing Company
Fayetteville, NC
04.2016 - 09.2016
- Delivered newspapers from press room to carriers for distribution
Landscaping
Self Employed
Sanford, NC
06.2013 - 04.2016
- Performed landscaping and lawncare services.
- Operated mowers, tractors, edgers and other landscaping equipment safely.
- Assisted with landscaping projects such as laying sod or planting trees.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Supervised and trained landscaping maintenance crew.
- Provided estimates for landscaping services upon request.
Education
NCOEMS Certified EMT - CPR, PHTLS, EPC
Central Carolina Community College
Sanford, NC, US01.2017
Certificate - Basic Electricity Apprentice
Central Carolina Community College
Pittsboro, NC, US01.2014
High School Diploma -
Heritage Christian Schools
Sanford, NC, US01.2013
Some College (No Degree) - Business Administration
Central Carolina Community College
Sanford, NCSkills
- Load planning
- Multiple route coordinator and dispatch
- Driver trainer
- Accident-free record
- Proactive team member
- Health and safety compliance
- Supply chain logistics
- Policies and procedures implementation
- Team leadership
References
References available upon request.
Timeline
Operations Manager
Colony Hardware Corporation
05.2023 - Current
Counter Sales Representative
Colony Hardware Corporation
04.2022 - 05.2023
Delivery Driver
ProDrivers
01.2021 - 04.2022
Seasonal Personal Vehicle Driver
UPS
09.2020 - 12.2020
Delivery Driver
Lowe’s Hardware
02.2020 - 09.2020
P.I.T. Operator
Coty U.S. LLC
09.2016 - 01.2020
Support Driver
Fayetteville Publishing Company
04.2016 - 09.2016
Landscaping
Self Employed
06.2013 - 04.2016
NCOEMS Certified EMT - CPR, PHTLS, EPC
Central Carolina Community College
Certificate - Basic Electricity Apprentice
Central Carolina Community College
High School Diploma -
Heritage Christian Schools
Some College (No Degree) - Business Administration
Central Carolina Community College