Gregory Garcia

Submitted and processed auction paperwork with accuracy and timeliness to ensure compliance and smooth transactions

Delivered exceptional customer service across all touchpoints, resolving issues and building client loyalty

Managed a portfolio of 300+ units, overseeing accounts, ledgers, and performance summaries

Leveraged Canva and digital marketing tools to design and execute campaigns that improved customer retention and acquisition

Administered account operations including processing refunds, issuing credits, and reviewing account history

Addressed customer inquiries by interpreting ledgers and management summaries to provide clear, accurate resolutions

• Maintained high standards of customer service by building relationships with clients.
• Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.
• Educated clients on insurance policies and procedures.

• Company Overview: Insurance Agent at La Familia in the Insurance market
• Developed and implemented strategies to attract and retain tenants for La Familia properties
• Excelled at suiting the best coverage for each customer by finding them the ideal rate while focusing on add-on and cross-selling
• Ensure the prompt and accurate processing of insurance applications, policy endorsements, and payment submissions for La Familia properties
• Acquired General Line P&C License
• Insurance Agent at La Familia in the Insurance market

• Company Overview: Property Manager at Brundage Management Company from June 2020 to April 2023
• Improved customer experience by focusing on improving and empowering employees
• Practice my creativity skills, engagement with customers, building relationship
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Delegated talented employees to elevate performance to the correct department
• Went Beyond expectations as a Property Manager by overseeing multi-unit and multi-properties increasing the property value
• KPI Ambassador Top two on Key Performance consecutively in an eleven month period out of 45 stores across the nation
• High intellect on the metrics/analytics
• Perform Monthly and yearly reports and met deadlines
• Timely emails and communication
• Reviewed Schedules on a weekly basis
• Hired vendors to complete property issue
• Established challenging, realistic and attainable goals to guide operation and performance
• Executed monthly audits to improve the overall performance: by Checking our cameras, lights, elevators are clean and hardline phone is in full operation, overall cleanliness in store audits; converting leads, move-ins, correct documentation
• Set up checklist to improve efficiency on day to day basis
• Send in weekly deposits and weekly paperwork to accountant and AP Dept
• Maintain excellent cash handling skills
• Word to Mouth Marketing: Referrals, implement innovated routes to increase Occupancy
• Perform High cleanliness standards
• Exceptionally aware of my competitors practice methods to retain the customers
• Proven results to excel the customer service
• Understood the metrics and occupancy, comps, supply and demand determine rate
• Applied discounts
• Proficient in computer programs: Windows 10, Word, Excel
• Proficient in ledgers, notices, prepaid amounts, refunds, issued credits, updated notation, appointments, broke down lease agreements to customers, negotiate rates to satisfy the customers
• Created a positive work environment
• Approved & reviewed Invoices and Quotes
• Great Manager/Employee relationship and communication
• Ordered inventory for merchandise sufficiency
• Gradually Executed Calendar Management as I grew with the company
• Completed EOY Business Tax Paperwork
• Excellent Communication with all department - Was in close proximity with Vice President, District Manager, Account Payables, Marketing, Accounting, IT, Created tickets to the Maintenance dept
• For resolution
• Property Manager at Brundage Management Company from June 2020 to April 2023