Gregory Green
Dallas
Summary
Technology support and solutions professional with a Bachelor’s in Marketing and over 4 years of experience providing technical assistance, troubleshooting software and hardware issues, and supporting end-users in fast-paced environments. Skilled in call management, issue escalation, and delivering effective technical resolutions. Adept at leveraging CRM systems, Microsoft Office, Google Suite, and network basics to improve user experiences and system reliability. Strong background in client relations, documentation, and training, with proven adaptability to flexible schedules and evolving business needs.
Overview
8
8
years of professional experience
Work History
Technical Solutions Specialist
Bridge Property Management
02.2024 - 07.2025
- - Provided technical and administrative support to tenants, troubleshooting system access, billing software, and service portals.
- - Handled high call volumes and escalations, resolving technical issues and service-related concerns.
- - Tracked and documented support cases in CRM systems, ensuring timely resolution.
- - Trained new team members on software systems and technical troubleshooting processes.
IT Support Associate (Formerly Licensed Real Estate Agent)
Coldwell Banker Group One Realty
03.2024 - 11.2024
- - Supported clients with technical issues related to online property systems, document management, and virtual consultation tools.
- - Assisted users with troubleshooting access, password resets, and software navigation.
- - Leveraged Google Suite and Microsoft Office to streamline data sharing and reporting.
- - Delivered training on digital tools and maintained client satisfaction through responsive support.
Help Desk Technical Support Representative
TJ Maxx Dept. Store
01.2023 - 05.2024
- - Managed daily technical support for billing systems, POS terminals, and customer-facing applications.
- - Resolved escalated user issues and coordinated with IT teams for complex cases.
- - Supervised a support team, coaching them on troubleshooting best practices and system usage.
- - Documented recurring technical issues and proposed process improvements.
Technical Support Consultant (Formerly Sales Consultant)
CarMax
11.2021 - 12.2022
- - Provided product and technical Q&A; to customers, including software-based financing tools and warranty systems.
- - Troubleshot system errors during financing and service transactions.
- - Conducted follow-up support calls to resolve client technical concerns.
- - Contributed to process optimization by reporting system glitches and recurring user issues.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
Help Desk Technical Support Assistant
Fairfield Marriott
08.2020 - 10.2021
- - Supported guests with troubleshooting digital check-in systems, online booking platforms, and Wi-Fi access.
- - Handled escalated technical concerns to ensure smooth service delivery.
- - Coordinated with IT staff to resolve outages and system issues.
Office IT Assistant
Grambling State University
08.2017 - 02.2020
- - Provided technical and administrative support including troubleshooting software and managing scheduling systems.
- - Assisted staff and students with system access and application navigation.
- - Maintained accurate records and supported billing/expense systems.
Education
Bachelor of Science - Cybersecurity
Western Governors University
Salt Lake City, UT11-2026
Bachelor of Science - Marketing
Grambling State University
Grambling, LA12.2022
Skills
- Technical Troubleshooting (Software, Applications, Network Basics)
- Call Management & Escalation Resolution
- CRM Systems & Ticketing Tools
- Microsoft Office (Word, Excel, Outlook) & Google Suite (Docs, Sheets)
- User Training & Documentation
- System Access & Password Reset Support
- Flexible Shift & Schedule Adaptability
Timeline
IT Support Associate (Formerly Licensed Real Estate Agent)
Coldwell Banker Group One Realty
03.2024 - 11.2024
Technical Solutions Specialist
Bridge Property Management
02.2024 - 07.2025
Help Desk Technical Support Representative
TJ Maxx Dept. Store
01.2023 - 05.2024
Technical Support Consultant (Formerly Sales Consultant)
CarMax
11.2021 - 12.2022
Help Desk Technical Support Assistant
Fairfield Marriott
08.2020 - 10.2021
Office IT Assistant
Grambling State University
08.2017 - 02.2020
Bachelor of Science - Marketing
Grambling State University
Bachelor of Science - Cybersecurity
Western Governors University
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