Tahsin Chowdhury
Technical Solutions Specialist
Wylie,TX
Summary
Proven skills in troubleshooting software, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Technical Solutions Specialist
Cisco Systems, Inc.
Richards, TX
01.2018 - Current
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Identified issues through root cause analysis to implement corrective action.
- Proof of Concept for Cisco Optical, Routing products with Automation and Orchestrations Solutions.
- Developing tools ans scripts for Network Automation.
Student Worker
The University Of Texas At Dallas
Richards, TX
08.2017 - 12.2017
- Master research in the Signal and Image processing lab on audio noise detection, reduction and audio compression.
- Development of iOS and Android application for Hearing impaired patients applying those concepts
Software Engineer
Samsung R & D Institute
Dhaka, Bangladesh
05.2014 - 12.2015
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Developed Integrated Test Cases using C and C++.
Education
Post Graduate Degree (certifications) - Artificial Intelligence And Machine Learning
The University of Texas
Austin, TX 09.2020 - 05.2021
Master of Science - Electrical Engineering
The University of Texas At Dallas
Richardson, TX 01.2016 - 05.2018
Bachelor of Science - Electrical, Electronics Engineering Technologies
Khulna University of Engineering & Technology
Khulna, Bangladesh 03.2009 - 09.2013
Skills
Technical Analysis
Certification
Cisco DevNet Professional ( Service Provider)
Timeline
Cisco DevNet Professional ( Service Provider)
12-2020
Post Graduate Degree (certifications) - Artificial Intelligence And Machine Learning
The University of Texas
09.2020 - 05.2021
Technical Solutions Specialist
Cisco Systems, Inc.
01.2018 - Current
Student Worker
The University Of Texas At Dallas
08.2017 - 12.2017
Master of Science - Electrical Engineering
The University of Texas At Dallas
01.2016 - 05.2018
Software Engineer
Samsung R & D Institute
05.2014 - 12.2015
Bachelor of Science - Electrical, Electronics Engineering Technologies
Khulna University of Engineering & Technology
03.2009 - 09.2013
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