Tahsin Chowdhury
Technical Solutions Specialist
Wylie,TX
Summary
Proven skills in troubleshooting software, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Technical Solutions Specialist
Cisco Systems, Inc.
Richards, TX
01.2018 - Current
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Identified issues through root cause analysis to implement corrective action.
- Proof of Concept for Cisco Optical, Routing products with Automation and Orchestrations Solutions.
- Developing tools ans scripts for Network Automation.
Student Worker
The University Of Texas At Dallas
Richards, TX
08.2017 - 12.2017
- Master research in the Signal and Image processing lab on audio noise detection, reduction and audio compression.
- Development of iOS and Android application for Hearing impaired patients applying those concepts
Software Engineer
Samsung R & D Institute
Dhaka, Bangladesh
05.2014 - 12.2015
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Developed Integrated Test Cases using C and C++.
Education
Post Graduate Degree (certifications) - Artificial Intelligence And Machine Learning
The University of Texas
Austin, TX 09.2020 - 05.2021
Master of Science - Electrical Engineering
The University of Texas At Dallas
Richardson, TX 01.2016 - 05.2018
Bachelor of Science - Electrical, Electronics Engineering Technologies
Khulna University of Engineering & Technology
Khulna, Bangladesh 03.2009 - 09.2013
Skills
Technical Analysis
Algorithm implementation
Engineering standards
Virtualization technologies
MATLAB, PyCharm, VSCode, Postman, Docker
Virtualization
C, C, Python, Go
Agile
Solutions deployment
Portable code writer
Code reviews
Netconf, Restconf, Yang, gRPC, gNMI
MS Office
Machine Learning Algorithms: Classification, Regression, Random Forest, Neural Network, Deep learning, NLP
Staff education and training
Certification
Cisco DevNet Professional ( Service Provider)
Timeline
Cisco DevNet Professional ( Service Provider)
12-2020
Post Graduate Degree (certifications) - Artificial Intelligence And Machine Learning
The University of Texas
09.2020 - 05.2021
Technical Solutions Specialist
Cisco Systems, Inc.
01.2018 - Current
Student Worker
The University Of Texas At Dallas
08.2017 - 12.2017
Master of Science - Electrical Engineering
The University of Texas At Dallas
01.2016 - 05.2018
Software Engineer
Samsung R & D Institute
05.2014 - 12.2015
Bachelor of Science - Electrical, Electronics Engineering Technologies
Khulna University of Engineering & Technology
03.2009 - 09.2013