Gregory Hernandez
Harbor City
Summary
Dynamic supervisor with a proven track record at Sam's Club, excelling in staff management and customer service. Enhanced team productivity through effective training and mentoring, achieving significant improvements in customer satisfaction. Skilled in problem-solving and implementing efficient workflows, ensuring operational excellence and a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Supervisor
Sam's Club
08.2023 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Cashier
Chevron
06.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Ralphs Grocery
06.2014 - 05.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Los Angeles Harbor College
Wilmington, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Sam's Club
08.2023 - 09.2024
Cashier
Chevron
06.2023 - 09.2023
Cashier Team Lead
Ralphs Grocery
06.2014 - 05.2022
High School Diploma -
Los Angeles Harbor College
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