Gregory Hicks
Augusta,GA
Summary
Productive Operations Supervisor practiced in business and employee management. Bringing many years of experience overseeing day-to-day activities and production of goods. Decisive leader and strategic problem solver with excellent communication and planning abilities.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain
Beech Island, South Carolina
08.2008 - 08.2026
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations to ensure efficient workflow and productivity.
- Trained staff on safety protocols and operational procedures.
- Coordinated inventory management and stock replenishment to maintain optimal stock levels.
- Ensured compliance with company policies and industry regulations.
- Resolved employee conflicts and fostered a positive work environment.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Prepared reports on operational performance metrics and presented them to management team.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Conducted performance evaluations, delivering feedback and development opportunities to support staff growth.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Education
Glenn Hills High
Augusta, GASkills
- Workflow management
- Inventory management
- Standard operating procedures
- Safety management
- KPI management
- Performance monitoring
- Productivity improvement
- Incident management
- Process improvement
- Employee training
- Team coordination
- Staff oversight
- Employee evaluation
- Staff mentoring
- Root-cause analysis
- Time management
- Problem solving
- Production
- Warehouse management
Certification
- Certified site Safety and Training Supervisor on MHE.
Timeline
Operations Supervisor
DHL Supply Chain
08.2008 - 08.2026
Glenn Hills High