Open To Work
Gregory Hoyle
Elgin,IL
Summary
Results-driven Customer Sales and Service Manager with expertise in account management, budget development, reporting, precise estimation and project execution. Proven track record with exceptional attention to detail and accuracy. Proficient in utilizing advanced estimating software, including CCCOne and Google tools, to streamline processes and enhance project outcomes. Committed to delivering high-quality results that meet client expectations and drive operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Lead Estimator, Customer Sales & Service Manager
Gerber Collision and Glass
06.2023 - Current
- Manage each repair from beginning to end.
- Reviewed insurance estimates and confirmed damages are in line with facts of loss.
- Manage shop flow of 30+ vehicles daily between multiple stages of repair, body repair, refinish, reassembly, etc.
- Research OE specifications and procedures for replacement panels according to manufacturer’s guidelines.
- Track shop costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Communicated seamlessly with customers through each step of the process.
Estimate Support Group Specialist, Remote
Crash Champions
07.2020 - 06.2023
- Provided customers and our shops with collision damage estimates for vehicles up to 25 estimates a day.
- Monitored multiple queues; customers and shops would send requests for estimates. I would review photos and put together a damage estimate for vehicles based on photos, some at shops for repair others were customer requests for cost.
- Maximized sound operations and continually reviewed administrative functions for potential process improvements.
- Used a variety of office applications tools and systems to generate reports.
- Reviewed incoming communication and prepared replies to general inquiries and routine actions.
- Organized a team of 10 people to handle specific shops and which estimators wrote for what insurance companies.
- Identified areas for cost saving on staffing and overtime.
- Participated in insurance company meetings and site visits to understand project scope and identify potential issues or challenges.
- Used CCCOne to create estimates quickly and accurately and make estimates easily understandable and shareable, up to 20 estimates a day.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Master Centralized Estimator, Remote
Service King Collision
10.2016 - 07.2020
- Prepared visual damage estimates on vehicles for 20 different states via pictures provided by shops (Service Kings).
- Analyzed damage reports to provide accurate estimates for repair costs.
- Utilized estimating software to streamline the quoting process and enhance accuracy.
- Reviewed insurance claims to ensure compliance with company policies and procedures.
- Mentored junior estimators on best practices in cost estimation and customer service skills.
- Led initiatives to improve estimating workflows, reducing processing time for quotes.
Assistant Production Manager
Gerber Collision and Glass
01.2009 - 10.2016
- Organized the entire shop flow for a $500k a month budget.
- Successfully managed production activities to achieve on-time delivery of vehicles.
- Completed required safety training programs for shop environments. Conducted meetings to capture lessons learned and streamline the repair process.
- Led quality control initiatives to reduce downtime and boost profits.
Education
Bachelor of Science - Philosophy
Illinois State University
Normal, IL12.2008
Skills
- Auto Estimating
- Automotive Repair
- Help desk
- Service Management
- Presentation Skills
- Research
- Troubleshooting
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Programs to develop monthly sales budget
Work Preference
Work Type
Full TimeTimeline
Lead Estimator, Customer Sales & Service Manager
Gerber Collision and Glass
06.2023 - Current
Estimate Support Group Specialist, Remote
Crash Champions
07.2020 - 06.2023
Master Centralized Estimator, Remote
Service King Collision
10.2016 - 07.2020
Assistant Production Manager
Gerber Collision and Glass
01.2009 - 10.2016
Bachelor of Science - Philosophy
Illinois State University
Assessments
- Sales skills — Highly Proficient
- Influencing and negotiating with customers - Highly Proficient
- Customer focus & orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Full results: Highly Proficient