Greg Iiames
Chandler,Arizona
Summary
Clinic Director dedicated to enhancing patient care through innovative solutions and effective team collaboration. Experienced in promoting a positive culture, leveraging feedback to improve satisfaction, and leading high-performing teams. Committed to fostering an environment of support and continuous growth for both staff and patients.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Behavioral Health Clinic Director
Recovia , LLC
09.2022 - Current
- Provided direct care to patients by assessing, diagnosing and treating behavioral health issues.
- Hired, trained and supervised employees to maintain team of high performers.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored personnel duties to enhance patient care quality, foster positive culture, and improve job efficiency.
- Conducted regular clinic walk-throughs to strengthen team connection and address unexpected situations.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Established and maintained effective communication channels with staff and providers to ensure high-quality patient care.
Behavioral Health Counselor
Recovia, LLC
01.2018 - Current
- Assessed/diagnosed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Conducted crisis interventions to assess immediate needs of clients in crisis and provide necessary support and resources.
- Managed patients to enhance mental and physical functioning, contributing to improved quality of life.
- Guided clients in therapeutic exercises from CBT, ACT, DBT, and EMDR to facilitate effective coping strategies and emotional resilience.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Demonstrated sensitivity by actively listening to clients and adapting communication to meet their cultural and linguistic needs. to cultural and linguistic needs of clients and families served.
Intern
Phoenix Fire Department and Public Safety Crisis Solutions (PSCS)
05.2017 - 05.2018
- Served with the Phoenix Fire Department's Crisis Response Unit and responded to citizens who were in crisis.
- Engaged with clients who faced daily challenges including depression, anxiety, grief, life skills issues, and post-traumatic stress.
- Assessed, diagnosed, and treated patients assigned by both the fire department and PSCS.
- Established rapport and therapeutic relationships with citizens, assisting in calming individuals during traumatic events.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Through therapeutic relationships, I offered coping skills for the event/s they experienced, and maintained an open, empathic, and helping demeanor.
- Collaborated with colleagues in treatment team meetings to enhance patient treatment outcomes.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Developed and maintained supportive relationships with clients, fostering a safe environment for healing.
Phoenix Police Officer
Phoenix Police Department
- Honorably Retired
Marine Corps Noncommissioned Officer
United States Marine Corps
- Honorably discharged
Education
Masters of Arts - Professional Counseling
Ottawa University
Phoenix, AZ07-2018
Bachelor of Arts - Psychology
Ottawa University
Phoenix, AZ05-2013
Skills
- Meticulous attention to detail
- Patient assessment
- Crisis management
- Behavioral health treatment
- Crisis intervention
Affiliations
- Member of the Phoenix Law Enforcement Association
- Member of the American Association of Christian Counselors
- Member of the American Counseling Association
Certification
- Licensed Professional Counselor (LPC 21800)
- Clinical Supervisor
- Eye Movement Desensitization and Reprocessing (EMDR) Therapy Certification
- Crisis Intervention Training
- HIPAA Training
- Ethics Training
- Clinical Supervision Training and Certification/Recertification
- Cultural Awareness Training
- Acceptance and Commitment Therapy Certification
- Dialectic Behavioral Therapy Training
Awards and Achievements
Graduated the academy as top Honor Student
Fraternal Order of Police-Recruit of the Year
Community Based Policing Award
Police Chief Unit Award
Commendation for verbally disarming a suicidal subject with a knife
Over 55 additional commendations from supervisors, citizens, businesses, and other city departments
Timeline
Behavioral Health Clinic Director
Recovia , LLC
09.2022 - Current
Behavioral Health Counselor
Recovia, LLC
01.2018 - Current
Intern
Phoenix Fire Department and Public Safety Crisis Solutions (PSCS)
05.2017 - 05.2018
Phoenix Police Officer
Phoenix Police Department
Marine Corps Noncommissioned Officer
United States Marine Corps
Masters of Arts - Professional Counseling
Ottawa University
Bachelor of Arts - Psychology
Ottawa University