Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gregory Jean-Baptiste

Las Vegas

Summary

Hello my name is Gregory, and I have many years of experience in the hospitality industry. I recently moved to the Las Vegas area and I love helping people. I have a desire to make guest/ customers happy. Some of my best years on this planet has been when I have worked in the hotel industry. After a few years removed from this type of work, I have an incredible urge to get back to doing what I love, and that's putting a smile on people's faces. I believe that I would be a huge asset to your company, and I look forward to coming back in the hotel industry as a doorman/bellman. I am an individual who is highly skilled in providing exceptional customer service, safely and efficiently loading and unloading baggage and managing baggage tags and claims. Specializes in working in high-pressure environments, troubleshooting discrepancies and following all safety regulations.

Overview

22
22
years of professional experience

Work History

Doorman

Fontainebleau
Miami
09.2023 - 02.2025
  • Helping guest with unloading and loading their vehicles with luggage.
  • Help assist with parking vehicles
  • Providing directions to customers
  • Provided assistance during special events such as conferences or parties, controlling access points and monitoring guests' behaviour.

Doorman

LORIEN HOTEL & SPA
Alexandria
01.2009 - 08.2012
  • Greeted guest with a welcoming smile, and kindly opened doors for guest.
  • Transferred luggage, trunks and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand, or by using baggage carts.
  • Gave out a valet tickets, and parked cars.
  • Tracked down taxis for guest, and made appointments for car service for guest headed to the airport.

Doorman/Bellman

L'ENFANT PLAZA HOTEL
Washington DC
06.2003 - 07.2006
  • Greeted Hotel customers with a friendly smile and a good morning or good afternoon.
  • Demonstrated excellent customer service skills while answering questions and resolving any issues that arose.
  • Delivered newspapers throughout the overnight to each guest.
  • Checked luggage in the bellman's closet for guest who were going out for the day or if their rooms weren't ready.
  • Transporting luggage to guest rooms that lost their luggage at the airport.
  • Unloading and loading guest vehicle luggage and placing it on the bellman cart and transporting them to their room.
  • Offering directions to nearby restaurants, attractions, or things to do in the area.

Education

Bachelor Of Arts (B.A.) - Business

University Of District Of Columbia
Washington DC
05.2012

Skills

  • Critical Thinking
  • Solving problems
  • Anticipate when someone needs assistance
  • Reading Comprehension
  • People Skills
  • Deescalate minor issues

Timeline

Doorman

Fontainebleau
09.2023 - 02.2025

Doorman

LORIEN HOTEL & SPA
01.2009 - 08.2012

Doorman/Bellman

L'ENFANT PLAZA HOTEL
06.2003 - 07.2006

Bachelor Of Arts (B.A.) - Business

University Of District Of Columbia