Gregory Jean Baptiste
Miami
Summary
Dedicated valet professional delivering exceptional customer service and ensuring efficient vehicle operations. Known for strong communication skills and attention to detail, consistently enhancing guest satisfaction.
Overview
23
23
years of professional experience
Work History
Valet
Towne Park
Miami, FL
09.2023 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction and retention.
- Oversaw vehicle parking operations, ensuring efficient flow and timely retrieval of vehicles.
- Trained new valet team members on operational procedures and customer interaction protocols.
- Monitored vehicle security, reducing risk of damage or theft through vigilant oversight.
Doorman/Bell Attendant
Kimpton Hotels
Alexandria, VA
01.2009 - 05.2013
- Provided exceptional customer service to guests, ensuring a welcoming atmosphere at all times.
- Managed luggage handling efficiently, coordinating with staff for seamless guest arrivals and departures.
- Monitored entrance areas for security, maintaining a safe environment for guests and employees.
- Assisted guests with inquiries, offering local recommendations and hotel amenities information.
Doorman/Bell Attendant
Loews Hotels
Washington, DC
05.2003 - 09.2007
- Trained new staff on operational procedures and customer service excellence standards.
- Implemented improved check-in processes, enhancing overall guest satisfaction ratings significantly.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Relieved guests of luggage and connected with porters for delivery to rooms.
Education
Bachelor of Arts - Computer And Information Sciences
University of District of Columbia
Washington, DCHigh School Diploma -
Notre Dame High School
Fairfield, CT06.2000
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
Timeline
Valet
Towne Park
09.2023 - Current
Doorman/Bell Attendant
Kimpton Hotels
01.2009 - 05.2013
Doorman/Bell Attendant
Loews Hotels
05.2003 - 09.2007
Bachelor of Arts - Computer And Information Sciences
University of District of Columbia
High School Diploma -
Notre Dame High School