Gregory Johns
Egg Harbor,NJ
Summary
- 16 Years in body shop management.
- Mentored new to role appraisers in both Auto and Fire segments helping to improve their efficiency and estimate quality
- Proven history of leveraging negotiation skills to facilitate settlements
- Excellent communication skills
- Experienced in complex claim handling
- Currently participating in LDA group huddles
- Created and presented Video Training for Claims partners to upskill them on Automotive parts, Repair vs. Replace decisions and vehicle repair knowledge as part of the First Line Leader development group project
- Presented Business Acumen upskilling on Estimatics topics to claim associates during group huddles
Overview
35
35
years of professional experience
1
1
Certification
Work History
Auto Estimatics Proximity Appraiser
State Farm
09.2022 - Current
- Analyze, negotiate and resolve complex assignments as primary Appraiser assigned to 5 Alternative Workflow repair facilities. Complete thorough and detailed analysis of claimed damage and collaborate with Complex Claim Specialists to ensure accuracy.
- Primary Appraiser assigned to Select Service Repair Concerns in the South Jersey rural market. Analyze, audit, and resolve customer concerns to ensure satisfaction and shop adherence to Select Service Agreement.
- Inspect vehicles, determine coverage and extent of damage to evaluate necessary repairs
- Mentored new to role hires
Fire Claim Specialist
State Farm
06.2018 - 09.2022
- Handled complex fire, water and wind claims to conclusion
- Assisted in on site catastrophic claim handling
- Mentored new to role hires
Auto Body Shop Manager
Somers Point Body Shop
11.1989 - 11.2006
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Developed strong relations and partnerships with insurance companies to facilitate productive business dealings.
- Implemented business development, customer service and maintenance strategies resulting in increased production yield.
Auto Estimatics Proximity Appraiser
State Farm
11.2006 - 06.2018
- Inspect vehicles to evaluate necessary repairs and determine extent of damage.
- Collaborated with repair facilities to determine feasibility of repairs.
- Assisted in on site catastrophic claim handling
- Mentored new to role hires
Education
High School Diploma -
Mainland Regional High School
Linwood, NJ06.1977
Certification
- Completed I-CAR Platinum Pro Level 3
- ASE certifications listed below:
- Auto Body Collision Repair and Refinishing.
- Damage Analysis and Estimating
- Advanced Engine Performance
Timeline
Auto Estimatics Proximity Appraiser
State Farm
09.2022 - Current
Fire Claim Specialist
State Farm
06.2018 - 09.2022
Auto Estimatics Proximity Appraiser
State Farm
11.2006 - 06.2018
Auto Body Shop Manager
Somers Point Body Shop
11.1989 - 11.2006
High School Diploma -
Mainland Regional High School
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