Gregory Kastelitz
Billings,MT
Summary
Results-oriented leader with expertise in employee training and performance evaluation. Enhances customer service strategies and optimizes operations to deliver exceptional client experiences. Leverages planning and problem-solving skills to maximize resource utilization, support scalable operations, and improve profitability. Builds strong relationships while driving operational efficiency.
Overview
10
10
years of professional experience
Work History
General Manager
Darcova Inc.
Billings, Montana
03.2024 - 03.2026
- Oversaw daily operations, ensuring smooth workflow and maximum efficiency.
- Managed team schedules and delegated tasks to enhance operational efficiency.
- Developed customer service strategies that increased client satisfaction and loyalty.
- Implemented employee training programs to elevate service quality.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted performance evaluations and provided feedback to employees.
- Coordinated inventory management and streamlined supply chain processes to reduce delays.
- Developed service and sales strategies to improve retention and revenue.
Clinical Sales Representative
Vantari Genetics
Portland, OR
09.2016 - 04.2020
- Delivered product presentations and educational seminars to medical staff.
- Developed strong relationships with healthcare professionals and key opinion leaders.
- Provided customers with exceptional research and clinical trial data to support product effectiveness and safety.
Education
Bachelor of Science - Sociology With Criminal Justice Emphasis
Montana State University
Bozeman, MT12-1996
Skills
- Sales strategy development
- Customer service
- Performance evaluation
- Employee training
- Operations management
- Project management
- Supply chain optimization
- Inventory management
- Sales reporting
- Relationship management
- Data analysis
- Staff management
- Staff hiring
- Office productivity
- Equipment management
Timeline
General Manager
Darcova Inc.
03.2024 - 03.2026
Clinical Sales Representative
Vantari Genetics
09.2016 - 04.2020
Bachelor of Science - Sociology With Criminal Justice Emphasis
Montana State University