Tierra Watkins

• Answered customer inquiries and provided accurate information regarding products and services.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints

• Review members' enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility.

• Research and resolve service-related inquiries meeting established expectations for quality, productivity and timeliness.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Review members’ enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
• Research and resolve service-related inquiries meeting established expectations for quality, productivity and timeliness.
• Assisting members by questioning, probing, and reasoning in regard to their inquiry.

• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Followed up on emailed or web-submitted customer inquiries within standard response times.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Provided high level of quality control, eliminating downtime to maximize revenue.

• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Used pallet jacks to move items to and from warehouse locations.
• Received deliveries, scanned packages and updated orders in internal database.
• Examined packages and goods for damage and notified vendors of replacement needs.

• Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
• Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
• Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
• Completed minor torch ups with MIG welders.
• Prepared broken parts for welding by properly grooving and scarfing surfaces.
• Read blueprints and drawings and took measurements to plan layout and procedures.

• Welded fabrication materials, continuously checking for safety and quality.
• Soldered together metal components using soldering iron to assemble or repair fabricated products on assembly line

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Answered incoming telephone calls to provide store, products and services information.

• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Used mobility devices to transport patients.
• Planned, prepared and served meals and snacks according to prescribed diets.

• Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
• Scraped off excess spatter using portable grinders and arc-cutting equipment.
• Operated manual and semi-automatic welding equipment to fuse metal segments together.
• Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
• Read blueprints and drawings and took measurements to plan layout and procedures.

• Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
• Network within communities to find and attract new business
• Approve, reject, or coordinate the approval or rejection of lines of credit or commercial, real estate, or personal loans
• Evaluate financial reporting systems, accounting or collection procedures, or investment activities and make recommendations for changes to procedures, operating systems, budgets, or other financial control functions.