Gregory Laurie
Senior Team Lead
Riverview,FL
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Senior Team Leader
Equinix
01.2017 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Discovered training needs and provided coaching.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Produced weekly, daily and monthly activity reports and forecasts.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Project Manager
Equinix
03.2010 - 01.2017
- Confirm the accuracy and completeness of information provided by Sales, Engineering, and Service Support Center (SSC/ERC)
- Provide technically accurate, well-organized and complete work order packages on a timely basis
- Perform remote hand services for customers
- Maintain an accurate schedule to be used by Operations to plan installation and turn up activities
- Create and maintain a new project in Building One (OSS/ERC) and process a project to site operations via Service Hub
- Provide Help Desk and Technical Support services including: Data Centre operations, equipment maintenance and service provisioning.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
Service Support Specialist
Equinix
11.2007 - 03.2010
- Respond to incoming telephone calls for internal or external customer requests within established service levels
- Enter all requests into online ticketing systems for tracking purposes and assign appropriate responsibility for problem resolution
- Troubleshooting, administration and support of Windows 2000 Server and MS Exchange on Dell hardware at all levels
- Bridge field and headquarters personnel into conferences with customers when necessary to ensure problem resolution
- Enter Customer orders into ticketing system for order fulfillment within established service levels
- Perform 1st tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Corrections Officer
Florida Department of Corrections
03.2007 - 10.2007
- Supervise inmates in housing units and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates
- Make periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution
- Instruct inmates and maintain control in areas such as the inmate food service area, auditorium, etc
- Observe for signs of disorder or tension and report such observations to a higher authority; counsel with inmates regarding institutional, domestic or emotional adjustment problems.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Child Protective Investigator
Florida Department Children Families
03.2005 - 03.2007
- Makes contacts with families with allegations of abuse, neglect and/or maltreatment
- Investigate allegations of abuse and/or neglect
- Responds to allegations of abuse, neglect, abandonment and/or special conditions, determines findings, and enters information into Florida Abuse Hotline Information System, and other systems
- Responds to Hotline reports and determines immediate risk to child
- Conducts child safety assessments
- Arranges for or provides transportation for clients
- Schedules and gathers information for and participates in case staffing.
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
Security Supervisor
Busch Garden's
04.2003 - 03.2005
- Educate associates regarding external losses of merchandise
- Ensure compliance with security procedures
- Prevent external loss by using surveillance techniques, undercover operations, and physical deterrents
- Provide a safe environment for both employees and customers
- Control internal loss by monitoring physical inventory and financial transactions.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Detention Deputy
Maricopa County Sheriff's Office
10.2000 - 04.2003
- Conducting security walks and headcounts
- Performing inmate cell searches
- Performing searches of inmates and visitors
- Conducting continual visual surveillance of inmates and various areas of detention facilities
- Providing inmate services, recreation, serving meals, visitation and clothing exchanges
- Selecting and operating appropriate buttons, switches and knobs used to control doors, sliders and communication systems
- Monitoring and controlling all activities regarding inmate movement.
- Regularly conducted security and sanitation checks.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Education
BLET Certification - Corrections
Pasco-Hernando Community College, FDLE Corrections Academy
Dade City, FL 04.2007 - 05.2007
Law Enforcement Certification - Law Enforcement
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ 01.2000 - 07.2000
Bachelor of Science - Biology Teacher Education
East Carolina University
Greenville, NC 05.1995 - 05.2000
Skills
Meeting Management
Timeline
Senior Team Leader
Equinix
01.2017 - Current
Project Manager
Equinix
03.2010 - 01.2017
Service Support Specialist
Equinix
11.2007 - 03.2010
BLET Certification - Corrections
Pasco-Hernando Community College, FDLE Corrections Academy
04.2007 - 05.2007
Corrections Officer
Florida Department of Corrections
03.2007 - 10.2007
Child Protective Investigator
Florida Department Children Families
03.2005 - 03.2007
Security Supervisor
Busch Garden's
04.2003 - 03.2005
Detention Deputy
Maricopa County Sheriff's Office
10.2000 - 04.2003
Law Enforcement Certification - Law Enforcement
Maricopa Community Colleges - Rio Salado Community College
01.2000 - 07.2000
Bachelor of Science - Biology Teacher Education
East Carolina University
05.1995 - 05.2000
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