GREGORY MARLIN
Caldwell
Summary
Dynamic professional with a proven track record at Pennant Services, adept in ITIL knowledge and critical thinking. Excelled in leading a comprehensive training program, significantly enhancing team efficiency. Skilled in hardware support and team collaboration, I seamlessly integrate technological solutions and attention to detail to drive project success and innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Resource
Pennant Services
08.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
Supply Specialist
Idaho Air National Guard
06.2022 - 07.2024
- Verify accuracy of all aircraft parts in the warehouse on a yearly inventory
- Learn and use ILS-S daily to complete all tasks required of Supply personnel
- Use of all Microsoft products for reports and documentation as required
- procured and managed all uniform items for the base
IT Support Specialist
POWER Engineers
03.2018 - 06.2022
- Lead trainer of all new hires for the Service Desk, developed and implemented a 2-week training program with shadowing to quickly get new hires up to speed
- First line support, handling basic issues quickly to filter out bigger issues that needed escalating
- Troubleshoot any Windows PC issue, hardware or software related, over the phone or in person when applicable
- Part of the Exchange Admin team, regularly manage shared mailboxes, add licensing for Microsoft products, etc inside admin portal.
Shipping Manager
Shipzoom
09.2017 - 03.2018
- streamlined the order processing by setting up templates and auto filling fields, reducing processing time by 65%
- Regularly use excel to manipulate data for processing
- Analyze data for errors and discrepancies
- Collaborate with clients to get their accounts up and running smoothly
- Process over 1K orders daily for shipping.
Onboarding Specialist
Taos
09.2014 - 08.2017
- Create accounts and access for all new hires from 23 different companies using Active Directory and Exchange
- Disable all accounts and access for terminated users from 23 different companies
- Provided remote desktop support, using Remote Desktop connections
- Research, test, and install software updates to resolve end user desktop issues
- Remotely troubleshot hardware over the phone and via email (PC, Iphone, Android, Printers, etc)
- Routinely interact with users to assess and troubleshoot their desktop requests
Education
Certificate of Completion - Full Stack Web Development Bootcamp
Boise Codeworks
Boise, ID08-2025
BA - Software Development
Western Governor University
06-2026
Network System Admin Degree - undefined
ITT TECHNICAL INSTITUTE
09.2016
High school or equivalent - undefined
Ontario high school
Ontario, Oregon01.2005
Skills
- Problem-solving skills
- Attention to detail
- Technologically Adept
- Hardware troubleshooting expertise
- ITIL Knowledge
- Asset Management
- Effective multitasking
- Cross-functional collaboration
- Proficient in software deployment
- Research specialist
Certification
- CompTia Sec + Certification
- CompTia A+ Certification
- ITIL Foundation Certification
Timeline
IT Resource
Pennant Services
08.2024 - Current
Supply Specialist
Idaho Air National Guard
06.2022 - 07.2024
IT Support Specialist
POWER Engineers
03.2018 - 06.2022
Shipping Manager
Shipzoom
09.2017 - 03.2018
Onboarding Specialist
Taos
09.2014 - 08.2017
Network System Admin Degree - undefined
ITT TECHNICAL INSTITUTE
High school or equivalent - undefined
Ontario high school
Certificate of Completion - Full Stack Web Development Bootcamp
Boise Codeworks
BA - Software Development
Western Governor University
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