Gregory McCoy
St Augustine
Summary
Looking to aquire a position with a progressive growth oriented company where i can utilize my current skills while assuming more responsibilities as i grow and learn new skills.
I have Over 20 years of customer service experience assisting customers in call center, phone and face to face interaction.
Overview
14
14
years of professional experience
Work History
Sales Consultant
Florida Blue
Jacksonville
07.2017 - Current
Responsible for selling Health, Life, Dental, Accident, Hospital Confinement and Critical Illness plans to individuals and families. Monthly and annuall quotas reaching in excess of $85K annual in Ancillary product premiums and a combined number in excess of 450 plans sold. Currently in the 120% of sales space annually.
Assistant Mgr/Service Consultant
Florida Blue
Jacksonville
06.2012 - 07.2017
Responsible for the performance of (11) Sales consultants (6) Service consultants and (2) Nurses in the Retail Center. Considered the membership and billing process and problem solving expert.
Responsible for all retail center goals in each area as well as Scheduling, Time Coding, Handling Escaltions, Side by Side consultations, Auditing as well as phone calls and emails.
Education
High School Diploma -
Sandalwood Sr. High
Jacksonville, FL1990
Business Administration
Bethne Cookman College
Daytona Beach, FL215 Health, Life Annuities
State Of Florida
Jacksonville, FL2010
Skills
(3) Plus years of Managerial Exp
(20) Plus years of Customer Service Exp
(3) Plus years of Sales Exp
Proficient in Microsoft products such as Word, Excel and Powerpoint also experience using Waypoint, Claims repoistory, CMCA, Communications repository, Ebtools, EIP, Sapphire, PSP and Member 360
Affiliations
Current member of ERG's ENNABLE and Interfaith
Licensed Sales Agent-State of Florida since 2010
Timeline
Sales Consultant
Florida Blue
07.2017 - Current
Assistant Mgr/Service Consultant
Florida Blue
06.2012 - 07.2017
High School Diploma -
Sandalwood Sr. High
Business Administration
Bethne Cookman College
215 Health, Life Annuities
State Of Florida