Gregory Newman
Langhorne
Summary
Dynamic senior operations and workplace services leader with over 20 years of experience in building, scaling, and managing complex, multi-site service organizations within Fortune 500 environments. Expertise includes driving profitability and loss management, fostering robust client relationships, and mitigating operational risks across highly regulated corporate campuses. Recognized by executive stakeholders for the ability to stabilize operations, launch innovative programs, and maintain exceptional customer satisfaction while cultivating strong leadership teams and implementing effective operating models. Committed to delivering strategic solutions that enhance organizational efficiency and drive sustainable growth.
Overview
15
15
years of professional experience
Work History
General Manager
FLIK Hospitality Group
09.2023 - Current
- Supporting Merck & Co.
- Hold full accountability for multi-site operations and a $6M+ annual operating portfolio, with direct responsibility for financial performance, service delivery, and client retention.
- Serve as the primary operational partner to senior Merck stakeholders, translating business expectations into executable service strategies and measurable outcomes.
- Consistently maintain 90%+ customer satisfaction, addressing service gaps, process breakdowns, and escalations before they impact trust or contract stability.
- Establish and enforce standard operating procedures, performance metrics, and reporting cadence to create consistency across sites and leadership teams.
- Lead, coach, and evaluate directors and managers; build leadership depth, support onboarding, and prepare successors for expanded responsibility.
- Direct enterprise scheduling and workplace technology deployments (EMS, Condeco, Outlook), ensuring adoption, governance, and operational integration.
- Deliver monthly and quarterly business reviews covering financial results, KPIs, risks, and forward-looking initiatives.
- Oversee planning and execution of large-scale, high-visibility client events, balancing experience quality, operational discipline, and stakeholder expectations.
General Manager
FLIK Hospitality Group
10.2013 - 09.2023
- Supporting Janssen Pharmaceutical Companies of Johnson & Johnson
- Designed, launched, and scaled a comprehensive hospitality and conference services program supporting eight campuses across Pennsylvania, New Jersey, and New York, establishing operating models from the ground up.
- Held end-to-end responsibility for service delivery, financial performance, staffing models, and client satisfaction across a geographically dispersed footprint.
- Acted as a trusted advisor to Janssen stakeholders, aligning workplace services with evolving business needs, site strategies, and employee experience goals.
- Partnered closely with Engineering & Property Services to identify and implement process improvements, space utilization strategies, and operational efficiencies.
- Served as global system administrator for Condeco, Resource Scheduler, and EMS platforms supporting 50+ Johnson & Johnson locations worldwide, setting governance standards and best practices.
- Developed SOPs, training programs, and knowledge resources; led enterprise deployments and provided post-launch stabilization and hyper-care support.
- Appointed Safety Champion for FLIK’s Conference Center Division, guiding account leaders on safety policy, incident reporting, and compliance expectations.
- Built and led high-performing teams that consistently achieved 90% customer satisfaction.
- Recognized with FLIK Hospitality Group Presidential Awards (2019, 2023) for leadership excellence and sustained client impact.
Director of Business & Conference Operations
FLIK Hospitality Group
09.2011 - 10.2013
- Supporting Pfizer
- Directed daily operations of Pfizer’s campus conference facilities, including the corporate conference center, supporting executive meetings and enterprise events.
- Oversaw planning, execution, and vendor coordination for meetings, events, and campus initiatives, balancing service quality, cost control, and operational readiness.
- Managed and developed a multidisciplinary team of meeting planners, AV technicians, and conference service professionals.
- Established reporting on facility utilization, service levels, and financial performance to inform staffing and capacity decisions.
- Served as global system administrator for reservation platforms supporting 80+ Pfizer locations worldwide, ensuring consistency, reliability, and adoption.
Food & Beverage / Banquet Manager
The Historic Nassau Inn
Food Service Manager
Pioneer College Caterers, Philadelphia Biblical University
Operations Manager
The Conference Center at Mercer County Community College
Education
B.S. - Recreation & Leisure Service Management
East Stroudsburg University
East Stroudsburg, PAA.A. - Communications
Bucks County Community College
Newtown, PASkills
- Multi‑Site Operations & P&L Leadership
- Client & Stakeholder Relationship Management
- Strategic Program & Initiative Execution
- Operating Model, SOP & Governance Design
- Enterprise Systems Implementation & Adoption
- KPI, QBR & Executive Performance Reporting
- Leadership Development & Workforce Planning
- Operational Efficiency & Process Improvement
- Safety, Compliance & Risk Management
- Large‑Scale Event & Program Oversight
- Data‑Driven Analysis & Decision‑Making
- Cross‑Functional Collaboration & Team Leadership
Timeline
General Manager
FLIK Hospitality Group
09.2023 - Current
General Manager
FLIK Hospitality Group
10.2013 - 09.2023
Director of Business & Conference Operations
FLIK Hospitality Group
09.2011 - 10.2013
Food & Beverage / Banquet Manager
The Historic Nassau Inn
Food Service Manager
Pioneer College Caterers, Philadelphia Biblical University
Operations Manager
The Conference Center at Mercer County Community College
A.A. - Communications
Bucks County Community College
B.S. - Recreation & Leisure Service Management
East Stroudsburg University