Gregory Parker
Justice Federal Credit Union
Bladensburg,MD
18
years of professional experience
Financial services professional with extensive experience at Justice Federal Credit Union, specializing in member service and loan processing. Demonstrated leadership in team management and operational oversight, ensuring compliance and improving member satisfaction. Skilled in problem-solving and communication, consistently achieving exceptional results in high-pressure environments.
Work History
Assistant Manager
1 Year 2 Months- Led team in delivering exceptional member service and resolving complex inquiries.
- Developed and implemented training programs to enhance staff performance and efficiency.
- Collaborated with management to refine operational processes, improving workflow efficiency.
- Analyzed member feedback to identify areas for service improvement and implement solutions.
- Oversaw daily branch operations, ensuring adherence to compliance and regulatory standards.
- Managed project initiatives aimed at enhancing member engagement and satisfaction metrics.
- Streamlined communication between departments, facilitating timely information sharing and decision-making.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Financial Service IV
5 Years 11 Months- Delivered accurate member service through in-person, phone, and email interactions.
- Processed deposits, withdrawals, transfers, and loan payments seamlessly.
- Executed wire transfers and ACH transactions efficiently for enhanced member satisfaction.
- Assisted members with online banking services, including mobile deposits and bill payments.
- Reviewed and disbursed loan applications to qualified members promptly.
- Conducted branch audits to ensure compliance with operational standards.
- Balanced ATM cash levels to maintain operational efficiency.
- Assisted with vendor clearance processes for building access.
Financial Services Representative
9 Months- Deliver accurate, prompt and professional member service via telephone and email
- First point of contact for any account related questions or concerns that a member may have
- Process deposits, withdrawals, transfers, loan payments, credit cards, lines of credit advances and credit card balance transfers
- Assist members with Online banking, mobile deposit, Bill pay and Bank to Bank transfers
- Process wire transfers and ACH deposits and withdrawals
Universal Representative
2 Years 4 Months- Established new member accounts such as savings, checking, lines of credit.
- Process wire transfers and Western Union
- Delivered accurate, prompt and professional Member Service
- Provides teller transactions such as deposits, withdrawals, transfers, etc.
- Assist members in person or via telephone or email.
- Balance ATMs
- Assist Members with any question or concerns that they may have.
- Work up and disburse loan applications such as car, personal, boat and equity loans and lines of credit.
- Operates a one person, one day a week branch at the Armed Forces Retirement Home.
Member Service Representative
11 Months- Establish new member accounts such as savings, checking, lines of credit.
- Process wire transfers and Western Union
- Delivered accurate, prompt and professional Member Service
- Provides teller transactions such as deposits, withdrawals, transfers, etc.
- Assist members in person or via telephone or email.
- Balance ATMs
- Assist Members with any question or concerns that they may have.
Branch Manager
9 Months- I supervised a team of six employees
- I mentored and coached staff
- I set and enforced Branch goals
- I did branch reports
- Submitted timesheets via ADP
- Did staff evaluations
- Acted in the capacity of a Business development officer
Contact Center Assistant Manager
5 Months- I supervised a team of five employees.
- I did reports, addressed team members over all problems and concerns.
- I monitored staff inbound telephone calls for quality and training purposes.
- I served as the back up to the contact center manager.
- Cross-trained and provided back-up for other member service
Member Service Representative
1 Year 5 Months- I worked up and disbursed loan applications.
- I opened accounts, processed wire transfers, cross sold products and services of the credit union.
- I addressed members overall questions and concerns.
- Established new customer accounts including checking, savings, lines of credit and loans.
- Opened new customer accounts, including checking, savings and lines of credit.
- Delivered prompt, accurate and excellent customer service.
- Maintained confidentiality of bank records and client information.
Education
High School
Skills
Member service and support
Loan processing
Team leadership and management
Dependability and responsibility
Organizational skills
Effective communication
Problem solving strategies
Branch operations oversight
Accomplishments
- 2024 S.O.A.R. program graduate
Timeline
Assistant Manager
Justice Federal Credit Union
08.2025 - CurrentRead More
Financial Service IV
Justice Federal Credit Union
09.2019 - 08.2025Read More
Financial Services Representative
Signature Federal Credit Union
12.2018 - 09.2019Read More
Universal Representative
Pentagon Federal Credit Union
07.2016 - 11.2018Read More
Member Service Representative
Department Of Labor Federal Credit Union
08.2015 - 07.2016Read More
Branch Manager
HEW Federal Credit Union
05.2010 - 02.2011Read More
Contact Center Assistant Manager
HEW Federal Credit Union
12.2009 - 05.2010Read More
Member Service Representative
HEW Federal Credit Union
07.2008 - 12.2009Read More
Bladensburg High School
High School
Read More