Dominique K. Thomas
Grants
Summary
Identify and contact potential customers for business opportunities. Schedule daily customer appointments and make product presentations. Update customer database with contact details and interest information from prospective customers.Perform daily tasks based on assigned work plan. Maintain profitable and productive relationships with customers. Maintain up-to-date knowledge about product information and promotions. Attend sales training and educational programs for professional development. Communicate with customers through phone, e-mails, chats and personal visits. Respond to customer queries promptly and professionally. Work independently or in a team to achieve monthly sales quota. Provide excellent services and ensure customer satisfaction. Make inbound and outbound calls to sell company products. Develop sales strategies and determine sales forecast and projections. Stay abreast with online marketing trends and competitors.
Knowledgeable Engineering Assistant well-versed in supporting projects and managing related documentation. First-rate multitasker, problem-solver and organizer with methodical and thorough approach. Proficient.
Overview
12
12
years of professional experience
Work History
Engineering Assistant
Continental Divide Electric Cooperative
Grants
08.2025 - Current
- Assisted engineers in developing electrical infrastructure projects.
- Coordinated with team members to ensure project timelines were met.
- Reviewed technical documents for accuracy and compliance with standards.
- Professional Summary
- Detail-oriented and highly organized Engineering Assistant with experience supporting electric utility operations. Skilled in project coordination, engineering documentation, and ensuring compliance with industry standards. Adept at collaborating with engineering teams, field crews, and members to deliver timely and efficient solutions. Proficient in utility software, Excel, and technical documentation.
- Core Competencies• Electrical system design support & documentation• Work order & construction coordination• Permits, easements, and right-of-way management• GIS, and utility software proficiency• Member services support & technical assistance• Project tracking, reporting, and compliance Engineering AssistantContinental Divide Electric Cooperative – Grants, NM• Assist engineering team with design and planning of electric distribution projects.• Prepare and maintain engineering invoices.• Coordinate work orders and construction schedules with field crews and contractors to ensure timely project completion.• Process permits, easements, and right-of-way agreements, maintaining compliance with local and federal regulations.• Support GIS mapping for system updates and planning.• Serve as a liaison with members for service requests, providing technical guidance and updates.• Track project progress and generate reports for management to support operational decisions.
Sales Associate
Red Bolt Broadband
Grants
08.2021 - 08.2025
- Gathering customers information from sales door to door with Red Bolt Broadband.
- Interacting with customers to explaining the broadband services and Voice over Internet Protocol (VoIP), explaining how it work and how much it could beg get better service.
- Giving information and answering any question that they have about Red Bolt Broadband and how it changes in speed from data and.
- Answer phone calls in the office in assisting customer in every way help them get better services.
Member Services
Red Bolt Broadband
Grants
08.2022 - 01.2023
- Answering phone calls and written questions, concerns, and complaints regarding membership.
- Providing information on membership fees, policies, processes, benefits, products, and services.
- Actively listening to members and identifying their needs.
- Recommending and cross-selling products and services to members and potential members.
- Investigating and resolving or escalating membership and payment issues.
- Assessing member eligibility and processing payments, applications, and requests.
- Documenting all inquiries and maintaining accurate membership records.
Sales Assistant/ Sales Person/ Ford Pass Manager
ED Corley Ford
Grants
09.2019 - 08.2021
- Answered phone calls and emails to schedule client appointments.
- Help customers with any issue they having when they call in.
- Help out on sales and gather all the information that needed.
- Makes sales and finish them by closing the sale with all the paper documents are sign and explain to the customer before they leave.
- Also making sure the customer has any questions and all is taking care of.
- Go run some errands and help deliver vehicle when need to the customers when they can’t come in to the dealership.
- As Ford Pass Manager, I link up the vehicle to the app on their phone’s devices.
- Help customers with the apps on the Ford Pass on any issues they are having.
- Also explain all the benefits and reward that come with the app.
E.S.S. Substitute Teacher
GMCS
08.2019 - 01.2020
- Adhere to the curriculum and the lesson plans assigned by the absence teacher.
- Follow all procedures and achieve lesson goals.
- Assign and explain homework that is given.
- Oversee students outside of the classroom including hallways and cafeteria.
Cosmetologist
UNM Cosmetology
Gallup
08.2014 - 05.2016
- Paid close attention to all instructions from cosmeto and carefully studied cosmetologist, successfully establishing skills in cosmetology and barbering.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Offered highly skilled and diverse salon services to over 15 daily customers, including cuts, color services and extensions.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by 5 people.
- Processed payments by entering sales in register.
Cosmetologist
UNM
Gallup
08.2014 - 05.2016
- Sanitized and cleaned massage therapy and common rooms.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Offered highly skilled and diverse salon services to over 10 daily customers, including cuts, color services and extensions.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Processed payments by entering sales in register.
- Answered phone calls and emails to schedule client appointments.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by 15 people.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 10 daily customers.
Education
Cosmetology -
Universal of New Mexico
Gallup, NMHigh School Diploma - General Studies
Grants High School
Grants, NMSkills
- Payment coordination
- Order preparation
- Work site preparation
- Organization
- Storage organization
- Work order processing
- Attention to detail
- Team collaboration
- Time management
- Member service support
Timeline
Engineering Assistant
Continental Divide Electric Cooperative
08.2025 - Current
Member Services
Red Bolt Broadband
08.2022 - 01.2023
Sales Associate
Red Bolt Broadband
08.2021 - 08.2025
Sales Assistant/ Sales Person/ Ford Pass Manager
ED Corley Ford
09.2019 - 08.2021
E.S.S. Substitute Teacher
GMCS
08.2019 - 01.2020
Cosmetologist
UNM Cosmetology
08.2014 - 05.2016
Cosmetologist
UNM
08.2014 - 05.2016
Cosmetology -
Universal of New Mexico
High School Diploma - General Studies
Grants High School