Gregory Renfro

• Mentored junior auditors, contributing to their professional development and enhancing team performance.
• Enhanced audit efficiency by implementing risk-based audit strategies and streamlining processes.
• Implemented GAGAS best practices in auditing procedures through continuous learning and professional development activities.
• Managed multiple concurrent audits, effectively prioritizing tasks to meet deadlines without compromising quality.
• Created a more collaborative work environment by fostering open communication channels between auditors, management, and other stakeholders.
• Reduced instances of non-compliance by conducting thorough audits and providing clear recommendations for improvement.
• Prepared working papers, reports and supporting documentation for audit findings.
• Reviewed working papers, reports and supporting documentation for audit findings.
• Maintained professional knowledge by attending 80 hours of continuing professional education (CPE) workshops bi-annually.
• Identified management control weaknesses and provided value added suggestions for remediation.
• Streamlined the audit process by leveraging technology tools such as data analytics software, leading to more efficient audits.
• Identified significant cost-saving opportunities through detailed analysis of claims data.
• Completed audit papers by thoroughly documenting audit tests and findings.
• Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
• Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
• Followed established auditing processes to meet internal and regulatory requirements.

Equal Opportunity Specialist:

As an Equal Opportunity Specialist I performed Audits of federal contractors. Specifically, I statistically analyzed employment data (hires, terminations, and promotions and compensation) from wide variety of employers in order to determine compliance with legal requirments. Other duties include performing research for jurisdictional challenges, tracing company lineage, performing contract coverage research, as well as explaining and interpreting federal regulations to contractors, consultants, and attorneys.

Selected Accomplishments:
Performed over 90 Abbreviated Desk Audits
Worked in a group to revise and update training manual for Compliance Officer Trainees
Worked on cross functional team which collected and analyzed raw data and performed statistical analysis on employment data.

• Oversaw annual reporting requirements related to equal employment opportunity statistics for regulatory compliance purposes.
• Analyzed workforce data to identify trends in diversity representation across all levels of the organization, leading to targeted action plans for improvement.
• Monitored the organization''s compliance with federal, state, and local laws regarding equal employment opportunities.
• Performed audits and deep document reviews to verify compliance with applicable laws.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

As a Territory Manager, I supervised 4 Driver Salesmen and a Route Supervisor while servicing and maintaining customer relations for over 260 accounts representing $2.5 million in sales in East Texas. I was also responsible for acquiring new accounts and determining the profitability of each account with respect to company standards of performance. In addition, I coordinated promotional ad campaigns as well as sales and delivery schedules for several grocery stores and school districts in East Texas.

• Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
• Expanded territory coverage by strategically identifying and targeting high-potential accounts.
• Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
• Trained and mentored sales representatives in sales techniques and strategies.
• Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
• Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
• Researched competitor activity and used findings to develop sales growth strategies.
• Worked with vendors and suppliers to support timely delivery of products and services.
• Managed a diverse portfolio of accounts within the territory, adeptly balancing resource allocation and prioritization to maximize overall business success.
• Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.