QeyOvieon Smith-Pugh
Hiram,GA
Summary
Customer-focused professional with extensive experience in customer service, reception, and bartending. Proven ability to enhance customer satisfaction and implement efficient service protocols. Holds an esthetician license and a social media marketing certificate, demonstrating a commitment to continuous learning and adaptability. Strong skills in time management, communication, and problem-solving contribute to effective multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bartender
Applebee's
Smyrna, Georgia
05.2022 - Current
- Ensured quality and consistency of beverages prepared and served for guests.
- Delivered exceptional customer service to foster a welcoming atmosphere.
- Maintained cleanliness and organization of bar area to optimize efficiency.
- Accurately processed cash and credit transactions to uphold financial integrity.
- Collaborated with kitchen staff to fulfill orders promptly.
- Multitasked effectively in fast-paced environment to meet customer demands.
Receptionist
MassageXscape
Saint Paul, Minnesota
06.2019 - 03.2022
- Fostered a warm environment by greeting clients and visitors.
- Efficiently scheduled appointments while managing phone calls and emails.
- Ensured reception area remained clean and organized for optimal client interaction.
- Accurately processed payments and maintained detailed client records.
- Assisted with various administrative tasks to support operational efficiency of the spa.
Customer Service Representative
Fingerhut
Remote
03.2017 - 05.2019
- Resolved inquiries and issues promptly while delivering exceptional customer service.
- Managed customer accounts, processed orders, and facilitated returns and exchanges.
- Maintained accurate records of customer interactions and transactions for reference.
- Collaborated with team members to enhance customer satisfaction and improve operational efficiency.
Education
Esthetician License -
Health And Style Institute
Social Media Marketing Certificate -
Meta Social Media Marketing Professional
Medical Billing and Coding Certificate -
Medcerts
Skills
- Positive attitude and professionalism
- Problem-solving
- Effective communication
- Negotiation
- Dependability
- Sales strategies
- Attention to detail
- Exceptional customer service
References
Available upon request.
Timeline
Bartender
Applebee's
05.2022 - Current
Receptionist
MassageXscape
06.2019 - 03.2022
Customer Service Representative
Fingerhut
03.2017 - 05.2019
Esthetician License -
Health And Style Institute
Social Media Marketing Certificate -
Meta Social Media Marketing Professional
Medical Billing and Coding Certificate -
Medcerts
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