Gregory Richard
Lake Charles,LA
Summary
Dynamic Service Center Manager with a proven track record at FedEx Freight, excelling in process improvement and conflict resolution. Spearheaded initiatives that reduced wait times significantly while enhancing service quality. Adept at training and developing teams, fostering a culture of operational excellence and strong customer relations.
Overview
14
14
years of professional experience
Work History
Service Center Mnager
FedEx Freight
Lake Charles, LA
09.2018 - Current
- Analyzed data to identify trends in customer inquiries, driving process improvement initiatives.
- Implemented strategies to reduce wait times while maintaining quality standards.
- Managed daily operations of customer service center, including scheduling and performance monitoring.
- Resolved escalated customer issues through root cause analysis and corrective actions.
- Trained new employees on product knowledge and customer service techniques.
- Conducted regular performance reviews to assess progress towards goals.
- Streamlined operations to reduce labor costs and enhance profitability.
- Established relationships with vendors to ensure timely delivery of products.
Service Center Manager
FedEx Freight
Corpus Christi, TX
02.2012 - 09.2018
- Same as above
Education
Some College (No Degree) - Business Major-Psychology Minor
University of Memphis
Memphis, TNSome College (No Degree) - Nursing
McNeese State University
Lake Charles, LASkills
- Customer service
- Employee training
- Team building
- Process improvement
- Conflict resolution
- Time management
- Regulatory compliance
- Leadership trained
- Sales planning
- Staff training and development
- Motivation
- Payroll
- Staff supervision
- Operational excellence
- Staff training
- Workforce management
- Document processing
- Service quality assurance
- Risk management
- Financial reporting
- Internal auditing
- Budget analysis
- Technology adoption
- Financial sales
- Positive attitude
- Teamwork
- Communication skills
- Teamwork and collaboration
- Computer skills
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Problem-solving
- Self motivation
- Team leadership
- Adaptability and flexibility
- Organizational skills
- Attention to detail
- Active listening
- Excellent communication
- Effective communication
- Multitasking capacity
- Decision-making
- Adaptability
- Reliability
- Team collaboration
- MS office
- Professionalism
- Reporting and documenting
- Customer relations
- Verbal and written communication
- Time management abilities
- Relationship building
- Operations management
- Documentation and reporting
- Hiring and training
- Training and development
- Problem resolution
- Staff management
- Work Planning and Prioritization
- Problem-solving aptitude
Affiliations
- Actively enrolled at the University of Memphis, maintaining a 3.94 GPA
- Local Musician in the Lake Charles and Lafayette area
Timeline
Service Center Mnager
FedEx Freight
09.2018 - Current
Service Center Manager
FedEx Freight
02.2012 - 09.2018
Some College (No Degree) - Business Major-Psychology Minor
University of Memphis
Some College (No Degree) - Nursing
McNeese State University