U Robles
Piñon Hills,CA
Summary
Responsible Property Manager Organized, team player, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Property Mnager
Dangler Inc.
Van Nuys, CA
07.2007 - 03.2013
- Managed tenant relations, addressing inquiries and resolving issues to enhance satisfaction.
- Coordinated maintenance requests, ensuring timely responses and effective communication with service providers.
- Oversaw leasing processes, including application evaluations and lease renewals, maintaining compliance with company policies.
- Led initiatives to maintain property standards, conducting regular inspections and coordinating necessary repairs or upgrades.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
- Communicated effectively with owners, residents, and on-site associates.
- Enhanced tenant satisfaction by efficiently resolving maintenance issues and inquiries in timely manner.
Cashier
Green Arrow Nursery
Van Nuys, CA
01.2003 - 09.2006
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product selection and answered inquiries effectively.
- Maintained organized cash register area, ensuring cleanliness and efficiency.
- Collaborated with team members to enhance customer service and store operations.
- Implemented checkout process improvements, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Snowline Adult School
Phelan, CA05-2023
Skills
- Administrative support
- Responsible
- Honest and dependable
- Respectful
- Telephone and email etiquette
- Tenant relations
- Customer relations
- Customer service-focused
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Mnager
Dangler Inc.
07.2007 - 03.2013
Cashier
Green Arrow Nursery
01.2003 - 09.2006
High School Diploma -
Snowline Adult School