Kelly Hill
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Assistant Property Manager, Property Manager
3 Years 7 Months- Achieved seamless property operations by collaborating closely with property manager and regional manager.
- Streamlined leasing, collections, resident services, and maintenance processes to guarantee adherence to applicable laws and company guidelines.
- Managed approximately 30 incoming calls, emails from tenant relations, addressing inquiries and resolving issues efficiently.
- Carriage Hill Apartments
Leasing Agent
10 Months- Primary responsibility is the performance of all activities related to apartment rentals, move-ins, and lease renewals in accordance with all applicable laws and company policies.
- Generating and handling traffic and approximating 40 incoming calls and emails, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in paperwork and procedures.
- Facilitated tenant screenings, ensuring compliance with rental criteria and policies.
- Coordinated property viewings, showcasing amenities to prospective tenants effectively.
Assistant Retail Store Manager
2 Years 7 Months- Engaged in effective selling techniques through customer service for approximately 20 to 30 clients per day . Managed branding activities: promoted Lane Bryant as a company with positive representation. Maintained focus on promoting and driving sales, including execution of next season planning.
- Mentored junior staff in sales techniques, resulting in improved team performance and engagement.
- Led team initiatives to enhance customer satisfaction through effective training programs.
- Streamlined inventory management processes to reduce stock discrepancies and improve product availability.
Education
Graduate
- Graduated in the top 15% of Senior Class
- Editor Of The Year for the Bruin Yearbook
Associate of Science - Education
Northwest Arkansas Community College 1995
- Continuing education in general education degree.
Skills
Accomplishments
- Oversaw multiple residential family properties totaling over 224 individual units.
Butterfly Award 2023,2024,2025
Highest reward to the company's top leasing and assistant property managers.