Gregory Riley
AURORA,Ohio
Summary
Dynamic and results-driven professional with leadership experience at Music and Arts and the music education industry. Proven track record in strategic planning and enhancing customer service, fostering teamwork, and boosting employee morale. Skilled in recruiting and hiring, successfully overseeing territory openings, and implementing process improvements that elevated operational standards and customer satisfaction.
Overview
19
19
years of professional experience
Work History
School Services District Manager
Music and Arts
Cleveland, OH
06.2018 - Current
- Supervised various locations in Ohio, Kentucky and Pennsylvania enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful territory openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
School Services Representative
Music and Arts
Dallas, TX
08.2006 - 06.2018
- Collaborated with team members to ensure seamless communication and consistent service delivery to local band and orchestra programs.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
Education
Master of Arts - Wind Conducting
Southern Methodist University
Dallas, TX05-1993
Bachelor of Arts - Music Education
Michigan State University
East Lansing, MI12-1990
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
Timeline
School Services District Manager
Music and Arts
06.2018 - Current
School Services Representative
Music and Arts
08.2006 - 06.2018
Master of Arts - Wind Conducting
Southern Methodist University
Bachelor of Arts - Music Education
Michigan State University
Similar Profiles
Luis MartinezLuis Martinez
Sales Associate at Music and ArtsSales Associate at Music and Arts
Brenden TimothyBrenden Timothy
Event & Facilities Assistant at Athenaeum Music And Arts LibraryEvent & Facilities Assistant at Athenaeum Music And Arts Library
Corey HollinsCorey Hollins
Full Time Sales Associate at Music and ArtsFull Time Sales Associate at Music and Arts