Gregory Roberson
Las Vegas,NV
Summary
Energetic and service-driven professional with nearly four years of client-facing banking experience, seeking to transition into a Flight Attendant role at Delta Airlines. Skilled in safety, conflict resolution, and high- volume service environments with a proven track record
of excellence and integrity.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Branch operational lead
JPMorgan Chase & Co
Las Vegas, NV
09.2022 - Current
- Maintain contact with clients in cash and checking services; Handle deposits, withdrawals, money orders, cashier's and travelers' checks and credit card advances; Balance cash drawers; Cross-sell bank products and services; Transfer funds and accept loan payments; Examine checks for endorsements; Perform data entry services for clients' accounts and transactions.
- Collaborated with colleagues to enhance customer service experience.
- Informed customers about available banking products and services.
- Cultivated strong relationships with customers, fostering loyalty.
- Resolved client issues promptly to ensure satisfaction and retention.
- Conducted compliance checks to adhere to banking regulations.
Key Holder
Cotton On Group
Phoenix, AZ
05.2022 - 02.2023
- Responsibly opening and closing store. Facilitated customer engagement and connection to enhance the shopping experience. Recognized customer cues in order to assess their needs and enhance their shopping experience. Contributed to a positive work environment and established customer clientele. Achieved or exceeded established daily sales goals.
- Responsibly opening and closing store. Engaged and connected with customers to ensure positive shopping experiences. Recognized customer cues in order to assess their needs and enhance their shopping experience. Contributed to a positive work environment and established customer clientele. Achieved or exceeded established daily sales goals.
- Managed daily store operations and ensured smooth customer service experiences.
- Oversaw inventory management, including stock replenishment and organization.
- Implemented loss prevention strategies that effectively minimized shrinkage and theft risks.
- Oversaw opening and closing procedures for store safety such as opening and closing the store, setting alarms.
- Supervised bank deposits and security procedures to support store opening and closing.
Teller II
Silver State Schools Credit Union
Las Vegas, NV
04.2019 - 05.2022
- Processed customer deposits at the bank's front counter, withdrawals, money orders, cashier's and travelers' checks and credit card advances; Balanced cash drawers to maintain accurate cash flow and accountability; Cross-sold bank products and services to enhance customer experience and meet client needs; Transfer funds and accept loan payments; Examine checks for endorsements; Perform data entry services for clients' accounts and transactions.
- Processed member transactions efficiently and accurately at Silver State Schools Credit Union.
- Assisted members with account inquiries and resolved issues promptly.
- Maintained cash drawer and balanced transactions throughout shifts consistently.
Assistant Manager
Camper
Las Vegas, NV
04.2018 - 04.2019
- Performed key customer service duties as part of store manager including greeting customers, ringing up purchases, providing customer assistance, and offering product knowledge. Maintained up-to-date knowledge of deals and promotions offered at camper products. Cash register duties include processing payments, entering promotion codes, and issuing receipts. Achieved the growth and sales targets and KPIs set. Led sales team to achieve optimal productivity and profitability. Organizing and motivating my team so that customers have the best possible Camper experience. Oversaw implementation of processes and procedures to ensure operational efficiency. Ensuring that shop is well-managed, maintaining the quality and image standards set by the brand.
- Assisted in managing daily store operations and staff scheduling.
- Coordinated training programs for new team members and ongoing staff development.
- Oversaw inventory management and ensured merchandise was well-stocked and organized.
Education
High School Diploma -
Walled Lake Western High School
Wixom, MI 09.2002 - 01.2006
Skills
Emergency Response & Safety Protocols
Cash Handling & Security Awareness
Conflict De-escalation
Customer Experience Excellence
Communication & Teamwork
Adaptability in Fast-Paced Environments
Customer Experience & Fraud Awareness Training – JPMorgan Chase
Accomplishments
- Branch review results 100%
Key skills
Emergency Response & Safety Protocols
Cash Handling & Security Awareness
Conflict De-escalation
Customer Experience Excellence
Communication & Teamwork
Adaptability in Fast-Paced Environments
Customer Experience & Fraud Awareness Training –JPMorgan Chase
Timeline
Branch operational lead
JPMorgan Chase & Co
09.2022 - Current
Key Holder
Cotton On Group
05.2022 - 02.2023
Teller II
Silver State Schools Credit Union
04.2019 - 05.2022
Assistant Manager
Camper
04.2018 - 04.2019
High School Diploma -
Walled Lake Western High School
09.2002 - 01.2006