Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Accomplishments
References
Timeline
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Gregory R. Reinhold

Hamilton

Summary

Dynamic Network Operations Compliance and Support Manager with extensive experience at altafiber, specializing in DWDM technology and technical training. Proven track record in enhancing operational efficiency and developing comprehensive training programs. Adept at problem-solving and compliance oversight, fostering employee development, and maintaining high-quality standards in network operations.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Network Operations Compliance and Support Manager

Altafiber
Cincinnati
04.2022 - Current
  • Designed comprehensive training programs for technical and management personnel using in-person and e-learning methods.
  • Implemented processes improving operational efficiency across various departments.
  • Participated in training initiatives for altafiber, Hawaiian Telecom, and Chennai Monitor & Surveillance Center.
  • Pursued ongoing education on telecom equipment to stay informed of advancements.
  • Assisted technicians and management teams in meeting performance objectives.
  • Updated and maintained Network Operations Training SharePoint site with relevant resources.
  • Possessed expertise in DWDM technology, Lucent 5ESS systems, DMS series, and various network switches.

Network

altafiber
04.2022 - 04.2022
  • Company Overview: formerly Cincinnati Bell Telephone Company, Cincinnati, OH
  • Work with Fujitsu and Nokia DWDM equipment, 5ESS & DMS10 Switches, FLM (6, 150, 600, and 2500, Fujitsu Flashwave (4010, 4100, 4500, 9500).
  • Formerly Cincinnati Bell Telephone Company, Cincinnati, OH

Core Office Technician

Cincinnati Bell Telephone Company
08.2019 - 04.2022
  • Company Overview: Cincinnati, OH
  • Work with Fujitsu and Nokia DWDM equipment, 5ESS & DMS10 Switches, FLM (6, 150, 600, and 2500, Fujitsu Flashwave (4010, 4100, 4500, 9500).
  • Install, troubleshoot, and disconnect T1, T3, and LAN circuits.
  • Maintain the power to SONET equipment by checking the condition using a multi meter and a Midtronics conductance meter.
  • Responded to SONET power issues (loss of power), AC/DC rectifier issues, and alarm issues at customer locations.
  • Trained in fiber maintenance and troubleshooting. Experience in fiber scopes and OTDR.
  • Became familiar with Service Now, Netsmart 1500, Nokia OMS, TIRKS, AEGIS, React, and various vendor EMS.
  • Proactively planned for maintenance at remote locations. Use knowledge of equipment to determine what parts may be needed to resolve issues.
  • Cross trained other technicians.
  • Collaborate with engineers on projects.
  • Identify and correct process issues related to the job function.
  • Cincinnati, OH

NOC Transport and Surveillance Technician

Cincinnati Bell Telephone Company
09.2014 - 08.2019
  • Company Overview: Cincinnati, OH
  • Provide surveillance of Cincinnati Bell’s transport and switch networks.
  • Became familiar with Netsmart 1500, Nokia OMS, TIRKS, AEGIS, React, and various vendor GUI’s.
  • Work with 5ESS & DMS10 Switches, Metaswitch, FLM (6, 150, 600, and 2500), Nokia and Fujitsu DWDM, and Fujitsu Flashwave (4010, 4100, 4500, 9500, 7420).
  • Monitor SS7 and AIN circuits.
  • Work with Repair, Field Technicians, department personnel, other telecommunication companies to solve switch and transport troubles (hardware and software).
  • Reconfigure network for troubleshooting and to resolve customer issues.
  • Monitor Cincinnati Bell’s security alarms using Pegasys Security.
  • Work in a collaborative environment with other technicians.
  • Cincinnati, OH

Central Office Assistant

Cincinnati Bell Telephone Company
05.2008 - 09.2014
  • Company Overview: Cincinnati, OH
  • Set up T1 circuits inside the Central Office.
  • Run jumpers for plain telephone service and DSL service.
  • Assist outside techs and the Network Operation Center.
  • Maintain equipment and inventory in my assigned buildings.
  • Used EXFO meter to check ADSL and video copper.
  • Maintain the power to SONET Network by checking the condition using a multi meter and a Midtronics conductance meter.
  • Responded to SONET power issues (loss of power), rectifier issues, and alarm issues at customer locations.
  • Cross trained other COA’s on SONET battery routines.
  • Cincinnati, OH

Department Manager of Electrical and Plumbing

Lowe’s of West Chester
11.2006 - 05.2008
  • Company Overview: Store #2649, West Chester, OH
  • Insured stock was organized and accessible for customers.
  • Managed employees by making sure they are kept on task.
  • Ensure employees are up to date on their training.
  • Customer Service.
  • Store #2649, West Chester, OH

Owner

Drive-In Theatre Corporation
07.1995 - 09.2007
  • Company Overview: Hamilton, OH
  • Responsible for entering and paying of bills.
  • Payroll.
  • Maintained the Computers and Ticketing Program.
  • Theatre Maintenance.
  • Customer Service.
  • Hamilton, OH

Education

Oxford, OH - System Analysis and Electrical Engineering

Miami University
Oxford, OH

Skills

  • Network troubleshooting
  • Technical training
  • DWDM technology
  • Equipment maintenance
  • Compliance oversight
  • Problem solving
  • Training development
  • Quality controls
  • Technical support expertise
  • Policy development
  • Employee development
  • Documentation skills
  • Training and mentoring
  • Employee training
  • Computer skills

Certification

  • BTS Hands-On 5ESS Operations Field and Center Control
  • BTS Hands-On 5ESS Switch Recent Change/Translations/Routing
  • 1350 Noika R.14.0 Managed Plane for 1830 PSS WDM O&M
  • ITIL
  • First Aid/CPR/ AED Instructor
  • Xavier Train the Trainer
  • ITIL (entry)

References

  • Gary Meyer, (513)478-2649
  • Jeffery Ziesmann, (513)827-3100

Affiliations

  • Volunteer for Day in Community (altafiber sponsor event that helps clean up compromised areas).
  • When presented volunteer for Habitat for Humanity
  • Volunteer for placing flags on veterans graves.

Accomplishments

  • Spot award recognizing my hardwork during clean up project.

References

References available upon request.

Timeline

Network Operations Compliance and Support Manager

Altafiber
04.2022 - Current

Network

altafiber
04.2022 - 04.2022

Core Office Technician

Cincinnati Bell Telephone Company
08.2019 - 04.2022

NOC Transport and Surveillance Technician

Cincinnati Bell Telephone Company
09.2014 - 08.2019

Central Office Assistant

Cincinnati Bell Telephone Company
05.2008 - 09.2014

Department Manager of Electrical and Plumbing

Lowe’s of West Chester
11.2006 - 05.2008

Owner

Drive-In Theatre Corporation
07.1995 - 09.2007

Oxford, OH - System Analysis and Electrical Engineering

Miami University

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