Gregory S. Hood
Snellville,GA
Overview
3
3
years of professional experience
Work History
Legal Administrative Specialist, VHA Member Services, Enrollment and Eligibility Division
Dept. of Veterans Affairs (EED)
08.2023 - Current
- Applied systematic and evaluative procedures to the identification, deliberation, and determination of matters or problems of a practical or truthful nature. Tracked data trends, questions, and/or apprehensions and portions the information with supervisors, managers, and trainers alike. Formulated written retorts on a broad range of studies from customers by recognizing issues, topics, or problems. Prepared, composed, and reviewed correspondence developed for obtaining or supplying information. Provided data and recommendations to leadership staff. Provided feedback on systems, patches, and/or upgrades to identify difficulties and make recommendations for fixes or resolutions. Performed second level QA reviews and researched regulations that could validate, enhance, or restore benefits. Confirm timely and appropriate measures are taken throughout data collection, data entry, validation, and the verification process. Performed second level quality reviews and researched regulations that could substantiate, improve, or reestablish benefits. Resolved missing, conflicting, or unpredictable information by dealing with several VA offices, medical facilities, call centers and many databases.
- Thoroughly investigated and abstracted information from a wide range of credible credentials and sources, ensuring all data was validated for accuracy, relevance, and applicability to the current status quo. Every piece of information was cross-checked against original Power of Attorney (POA) documents provided during the verification process, confirming that all details matched the source and were consistent with the individual's authentic records.
- Streamlined decision-making by efficiently gathering information, synthesizing data into clear summaries, and presenting actionable findings to supervisors, teammates, and stakeholders for timely approvals.
- Collects and analyzed data to assess the effective application of policies and procedures across enrollment, eligibility, income testing, and special programs; documented compliance findings and improvement opportunities.
- I have operated on a government-assigned and personal computer using the Windows environment, including Microsoft Word, PowerPoint, and Excel ensuring all information was accurately matched and verified. This process supported efficient, error-free documentation and reporting, which enhanced data integrity and streamlined communication across relevant stakeholders.
- By confirming all information matched, I helped maintain consistency and accuracy in official records, reducing the risk of miscommunication and ensuring that reports and materials met required standards. This work directly contributed to improved operational reliability and trust in the information shared with decision-makers.
- Enter information into several databases and perform transmission to facilities that will also be involved in the enrollment of the care of the enrollees.
- Reviewed benefit applications for comprehensiveness and scrutinized various types of legal, financial, and military documents. Developed targeted financial assessments, we ensured that income-based benefits reached the most eligible individuals, improving access to critical support and reducing administrative inefficiencies.
- Prepared, composed, and reviewed correspondence to obtain or supply information; formulated written responses to customer and stakeholder inquiries, recognizing issues and addressing them succinctly.
- Delivered data backed recommendations to leadership; created clear summaries and action plans that streamlined approvals and enhanced operational reliability.
- Presented clear summaries of trends, risks, and recommended actions to supervisors, managers, trainers, for timely approvals.
- Collected and analyzed data to assess the effective application of policies and procedures across enrollment, eligibility, income testing, and special programs; documented compliance findings and improvement opportunities.
- Conducted targeted studies to evaluate the efficiency and effectiveness of Member Services activities, using analytical and evaluative techniques (variance analysis, trend comparisons, exception monitoring).
- Performed second level quality reviews on complex cases; researched regulations to validate, enhance, or restore benefits where appropriate.
- Confirmed timely and appropriate measures across data collection, entry, validation, and verification; resolved missing or conflicting information by coordinating with multiple offices, medical facilities, call centers and databases.
- Provided feedback on systems, patches, and upgrades; identified issues and recommended fixes to improve data integrity and user workflows.
- GS $ 40 per week $69,123 a year
- Duties and Responsibilities
Timeline
Legal Administrative Specialist, VHA Member Services, Enrollment and Eligibility Division
Dept. of Veterans Affairs (EED)
08.2023 - Current