Gregory Shore
Merritt Island
Summary
Dynamic manager with a robust background in customer service and operations management. Proven ability to enhance customer experiences and streamline processes to drive satisfaction and efficiency.
Overview
37
37
years of professional experience
Work History
Manager
Ace Hardware
Merritt Island, FL
05.2021 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Trained and mentored team members on best practices in product displays and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, adjust merchandising strategies, and enhance profitability.
- Developed employee schedules to ensure adequate coverage during peak hours and events.
- Led initiatives to improve customer service processes, resulting in enhanced shopping experiences.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Food Service Worker
Chik-Fil-A
Merritt Island, FL
08.2017 - 05.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with team to streamline order processing, reducing wait times during peak hours.
- Monitored inventory levels, ensuring timely restocking of supplies for efficient operations.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Bar Manager
Lido Cabaret
Cocoa Beach, FL
02.2013 - 01.2016
- Supervised bar operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented innovative cocktail menus, enhancing customer experience and engagement.
- Trained and mentored staff on mixology techniques and customer service excellence.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Streamlined bar workflows, improving efficiency during peak service hours.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
Marine Corps Gunnery Sergeant
United States Marine Corps
San Diego, CA
07.1989 - 08.1998
- Led tactical operations, ensuring mission success through effective team coordination and strategic planning.
- Trained and mentored junior Marines, fostering development of essential skills and operational readiness.
- Implemented process improvements that enhanced efficiency in logistics and resource management.
- Conducted risk assessments to identify vulnerabilities, promoting a culture of safety and preparedness.
- Collaborated with cross-functional teams to execute complex missions under high-pressure environments.
- Managed equipment maintenance schedules, optimizing readiness rates for critical assets and systems.
- Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken communities.
Education
High School Diploma -
Northern Chester County Vocational And Technical High School
Phoenixville, PA06-1989
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Operations management
- Sales management
- Budget control
- Business development
Timeline
Manager
Ace Hardware
05.2021 - Current
Food Service Worker
Chik-Fil-A
08.2017 - 05.2020
Bar Manager
Lido Cabaret
02.2013 - 01.2016
Marine Corps Gunnery Sergeant
United States Marine Corps
07.1989 - 08.1998
High School Diploma -
Northern Chester County Vocational And Technical High School