Gregory Taplis
hawthorne
Summary
Detail-oriented IT Specialist delivering technical support and enhancing user satisfaction. Experienced in troubleshooting, system maintenance, and optimizing operational efficiency. Skilled in dispatching and scheduling to ensure timely service. Effective in monitoring operations and addressing issues proactively, contributing to brand integrity and organizational success.
Overview
14
14
years of professional experience
Work History
Dispatch Coordinator
KTS Solutions
Gainesville
10.2022 - Current
- Coordinated daily dispatch operations for efficient service delivery.
- Communicated with drivers to ensure accurate pick-up and drop-off information.
- Tracked real-time location of vehicles using GPS technology.
- Collaborated with team members to streamline dispatch processes and workflows.
- Assisted in training new dispatch staff on operational procedures and systems.
- Addressed questions, problems or requests for service or equipment.
Safety Team Leader
Georiga Pacific
Palatka
03.2019 - 05.2022
- Led incident investigations to determine root causes and recommend preventive measures.
- Conducted safety audits to identify hazards, ensuring regulatory compliance and promoting a safer work environment.
- Conducted safety and hazard inspections of work sites.
- Monitored employee activities to ensure consistent adherence to established safety protocols, fostering a culture of safety.
- Monitored safety equipment and ensured proper maintenance and usage among staff.
- Inspected equipment regularly to identify any potential safety issues.
- Trained employees on personal protective equipment use and communicated safety requirements, enhancing overall safety awareness.
- Coordinated with external agencies during safety inspections and compliance assessments.
Internship Student
University of florida
Gainesville
01.2020 - 05.2020
- Diagnosed and resolved network connectivity problems for departmental systems.
- Resolved internet connection problems for users both inside and outside of the office network.
- Provided technical assistance for hardware and software issues to end-users.
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Assisted in the setup and configuration of new computer systems and peripherals.
- Conducted troubleshooting sessions for software applications across various platforms.
- Documented technical procedures and user guides for common support tasks.
- Maintained inventory of IT equipment and reported discrepancies to management.
- Developed customer service skills to effectively communicate with clients over the phone and through email.
IT Specialist
Kelly Services
Gainesville
08.2012 - 10.2016
- Installed and configured computer systems and networking equipment for users.
- Installed and configured operating systems, applications, patches, and updates to enhance system reliability and security.
- Provided technical support for software and hardware issues across various departments.
- Troubleshot and resolved technical problems reported by employees, ensuring minimal disruption to operations.
- Conducted regular system maintenance to ensure optimal performance and security.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Managed inventory of IT assets and supplies, maintaining accurate records to support operational needs.
- Trained end users on how to use new systems and technologies effectively.
- Assisted in the implementation of new technologies and systems to improve efficiency.
Education
Bachelor of Science - Computer Networking
Santa Fe College
Gainesville, FL05-2027
Associate of Science - Network And System Administration
Santa Fe College
Gainesville, FL05-2012
Skills
- Network troubleshooting
- Technical support
- Customer service
- Operational efficiency
- Team collaboration
- Safety compliance
- Project management
- Documentation skills
- Complex problem solving
- Information gathering
Affiliations
- volunteer for local non-profit organizations repairing hardware devices such as computers and phones.
Timeline
Dispatch Coordinator
KTS Solutions
10.2022 - Current
Internship Student
University of florida
01.2020 - 05.2020
Safety Team Leader
Georiga Pacific
03.2019 - 05.2022
IT Specialist
Kelly Services
08.2012 - 10.2016
Bachelor of Science - Computer Networking
Santa Fe College
Associate of Science - Network And System Administration
Santa Fe College