William Stacy
Middleburg,FL
Summary
Experienced IT professional with a solid foundation in 911 dispatching. Known for meticulous attention to detail and a commitment to thorough documentation. Capable of thriving in fast-paced environments while ensuring precise information management. Proficient in utilizing IT solutions to improve service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Navy 911 Dispatch
CNRSE
Jacksonville , FL
04.2018 - Current
- Coordinated emergency response efforts to provide timely assistance during critical incidents.
- Managed communication systems, relaying essential information between first responders and command centers.
- Facilitated optimal allocation of personnel and equipment during emergencies.
- Conducted incident reporting to document events and improve future response strategies.
- Assessed operational readiness of dispatch systems to ensure high emergency response standards.
- Trained new dispatch personnel on protocols and effective communication techniques.
- Maintained documentation for dispatch operations, ensuring compliance with best practices.
- Participated in drills and simulations to evaluate preparedness and enhance response techniques.
Public Safety Telecommunicator
Clay County Sheriff's Office
Green Cove Springs, Florida
04.2014 - 04.2018
- Efficiently monitored public safety field units, mitigating risks and emergency response delays.
- Documented vital details in call tracking system after gathering caller information.
- Updated first responders with new information via radio, telephone, and computer systems.
- Calmly handled emergency phone calls, obtaining essential information in a composed manner.
- Participated in training sessions on emerging technologies and industry trends.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
Education
Associate of Science - Information Technology
Eastern Gateway Community College
Steubenville, OH06-2023
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- emergency response coordination
- communication management
- dispatch system assessment
- incident documentation
- personnel training
- public safety protocols
- Network troubleshooting
- Operating systems
- System upgrades
- Hardware maintenance
- Software installation
- Peripheral maintenance
- Network security
- Help desk management
- IT documentation
Certification
CompTIA A+
Timeline
Navy 911 Dispatch
CNRSE
04.2018 - Current
Public Safety Telecommunicator
Clay County Sheriff's Office
04.2014 - 04.2018
Associate of Science - Information Technology
Eastern Gateway Community College
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University