Detail-oriented Dispatch Supervisor with a proven track record in emergency response coordination, training program development, and effective communication. Committed to enhancing team performance and maintaining high standards in dispatch operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
911 Dispatch Supervisor
Chippewa County Sheriffs Office
Chippewa Falls, Wisconsin
05.2016 - Current
Supervised dispatch operations during emergency situations to ensure effective communication.
Trained new staff on protocols and procedures for emergency response coordination.
Developed and implemented training materials to enhance team knowledge and performance.
Maintained accurate records of all communications and incidents for accountability purposes.
Coordinated with IT support to troubleshoot systems affecting communication operations.
Conducted regular meetings with staff members to discuss performance issues or concerns.
Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
Heavy Equipment Operator
A-1 Excavating
Bloomer, wi
05.2015 - 05.2016
Conducted routine maintenance checks to ensure equipment functionality and safety.
Collaborated with team members to coordinate site logistics and equipment usage.
Followed safety protocols to minimize risks while operating heavy equipment.
Interpreted site plans and blueprints to complete assigned tasks accurately.
Operated multiple pieces of heavy equipment in a safe and efficient manner.
Heavy Equipment Operator
Fred Weber
New Auburn, Wisconsin
05.2011 - 04.2015
Operated multiple pieces of heavy equipment including an excavator, dozer, haul truck and mutiple smaller pieces of equipment.
Operated equipment to move and position raw materials or finished components.
Accurately estimated material needs based on job specifications provided by supervisor.
Conducted routine maintenance checks to ensure equipment functionality and safety.
Collaborated with team members to coordinate site logistics and equipment usage.
Assisted in training new operators on equipment operation and safety practices.
Education
State Firefighter 1 - Firefighting
CVTC
Eau Claire WI
03-2010
High School Diploma -
Bloomer High School
Bloomer WI
05-2008
Skills
Emergency response coordination
Dispatch operations management
Training program development
Quality assurance
Incident documentation
Team performance management
Accomplishments
Dispatcher of the year 2018 for the State of Wisconsin
Affiliations
I am a firefighter for the Bloomer Fire Department and respond to calls in my off time.
I am Vic President of a Non-Profit called Never Alone. We raise money for first responders in that are in need due to life events.