In my spare time I am the lead producer of a music based podcast where I coordinate interviews with artists and facilitate conversation We have made it onto the top iTunes music podcast list several times
Gregory T. Polard
Ambler,PA
Summary
Results-driven professional with comprehensive background in claims management and proven ability to streamline processes. Known for collaborative approach and adaptability to evolving needs, ensuring smooth operations and goal attainment. Highly proficient in data analysis and problem-solving, valued for reliability and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Senior Annuity Death Claims Processor
Prudential
Dresher, PA
12.2012 - Current
- Conducted thorough reviews of paperwork and documents to support timely resolution of complex claims for customers.
- Monitored and optimized quality and production metrics to ensure superior performance outcomes.
- Facilitated eight-week training program for new hires, enhancing onboarding experience.
- Streamlined paperless claim processes to bolster customer service efficiency and satisfaction.
- Leveraged knowledge of multiple processing systems to enhance departmental efficiency.
- Demonstrated agility in adapting to rapidly changing environments.
Customer Service Representative
Prudential
Dresher, PA
09.2010 - 11.2012
- Addressed client questions about annuity contracts to enhance customer satisfaction and streamline issue resolution.
- Achieved and surpassed monthly call quality standards.
- Achieved top performer recognition for July, November, and December in 2011. Recognized as a top performer for April, June, July, and August in 2012.
- Provided mentorship to new employees from December 2011 to June 2012, ensuring effective acclimatization to company culture and processes.
- Coordinated with external firm back offices to relay critical information on the progress of new contracts.
Education
Bachelor's Degree - Business Administration
Gwynedd-Mercy University
Gwynedd Valley, PA05-2010
Skills
- Skilled in Microsoft Word, Excel, and PowerPoint
- Experience with diverse internal computer systems
- Skilled in fast and accurate typing at over 60 words per minute
Interests
Timeline
Senior Annuity Death Claims Processor
Prudential
12.2012 - Current
Customer Service Representative
Prudential
09.2010 - 11.2012
Bachelor's Degree - Business Administration
Gwynedd-Mercy University