Gregory Veals
Lewisville
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Also A Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Cash America Pawn
11.2022 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Customer Service
- IT Diagnostics
- Data Analysis
- Research & Deductive Reasoning
- Conflict Management
Host
Pappadeaux Seafood Kitchen
07.2022 - 02.2023
- Seating guests
- Managing server rotations
- Organizing reservations
- Communicating wait times
- Bussing tables
Busser/Food Runner
Brick House Tavern & Tap
03.2021 - 06.2022
- Efficiently executing guest request within company guidelines
- Food running
- Dishwashing
- Maintaining lobby appearance and cleanliness
Key Holder/Sales Associate
Club Monaco
09.2016 - 03.2021
- Customer Service
- Merchandising
- Scheduling
- Training
- Cash handling
- Conflict Resolution
Education
No Degree - Information Technology
CompTIA A+ Online Certification
Remote, Tx07-2025
No Degree - Business Accountancy
Mortgage Loan Originator
Lewisville, TX03-2025
High school diploma -
James Bowie High School
Arlington, TX06.2009
Skills
- Problem-solving
- Desktop technical support
- Hardware installation
- Technical support
- Data Analysis
- Customer service and engagement
- Network troubleshooting
- Inventory control
- Team building and leadership
- Attention to detail
- Pricing and markdowns
- Sales growth
- Remote support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 9 staff members.
- Achieved saving money for the company by reviewing profit and loss report with accuracy and efficiency.
Timeline
Assistant Store Manager
Cash America Pawn
11.2022 - Current
Host
Pappadeaux Seafood Kitchen
07.2022 - 02.2023
Busser/Food Runner
Brick House Tavern & Tap
03.2021 - 06.2022
Key Holder/Sales Associate
Club Monaco
09.2016 - 03.2021
No Degree - Information Technology
CompTIA A+ Online Certification
No Degree - Business Accountancy
Mortgage Loan Originator
High school diploma -
James Bowie High School
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