Gregory Washington
Milwaukee
Summary
Results-oriented Case Manager and Human Service Professional with a Bachelor of Arts in Psychology. Demonstrated expertise in assessing client needs and managing complex cases within the Housing Authority City of Milwaukee. Recognized leadership as a WAICU Ambassador and commitment to social justice through active participation in the Council for Diversity and Inclusion. Skilled in client advocacy, organizational management, and professional communication.
Overview
9
9
years of professional experience
Work History
Case Manager
Housing Authority City of Milwaukee
Milwaukee
10.2022 - Current
- Assessing individual needs for services
- Providing case management support
- Using computers and related software
- Maintaining client information
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information and to receive work direction.
Commercial Sales Manager
Autozone
Milwaukee
05.2021 - 10.2022
- Cash handling experience
- Account support
- Parts delivery
- Organizing placing/shipping orders
- Providing customer support via phone or in-person
Library assistant
SLC Works
Manitowoc
08.2017 - 05.2020
- Specified in Periodical Organization
- Proficient in Organization and online cataloging
- Filing Online Catalog
Education
Bachelor of Arts Degree - Psychology
Lakeland University
Sheboygan, WI05-2021
Bachelor of Arts - Psychology
Holy Family College
Manitowoc, WISkills
- Assessment techniques
- Job search planning
- Client information systems
- Computer applications
- Resume writing
- Customer relationship management
- Leadership skills
- Interpersonal skills
- Organizational skills
- Problem solving
- Attention to detail
- Oral and written communication
- Creativity
- Service coordination
- Team collaboration
- Adaptability
Timeline
Case Manager
Housing Authority City of Milwaukee
10.2022 - Current
Commercial Sales Manager
Autozone
05.2021 - 10.2022
Library assistant
SLC Works
08.2017 - 05.2020
Bachelor of Arts Degree - Psychology
Lakeland University
Bachelor of Arts - Psychology
Holy Family College