Katherin Guevara
Summary
Dedicated Case Manager specializing in client assessments and service access, fostering pathways to renewed lives. Coordinated care among diverse service providers, advocating for clients' comprehensive health needs through effective treatment and recovery plans. Managed high caseloads in high-pressure environments while ensuring quality care and optimal patient outcomes.
Overview
7
7
years of professional experience
Work History
Case Manager
Upbring Krause Children's Shelter
Katy
05.2023 - Current
- Coordinated planning, implementation, and evaluation of social service programs to enhance service delivery.
- Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISPs).
- Collaborated with program director and service providers to ensure UC received high-quality care and case management aligned with program goals.
- Review complete family reunification packets for accuracy.
- Follow up with sponsor to discuss any issues identified in review of family reunification packet.
- Completed Release Request Worksheet and Certification of Release forms, and submitted to RR with a copy of the family reunification packet.
- Complete and submit notice to the E/VR form when Office of Refugee Resettlement (ORR) issues approved release for UC.
- Prepare, compile, submit, and maintain accurate records, UC case files, forms, statistics, and additional relevant information in accord with Agency policy, licensing and/or funding requirements.
- Entered and updated accurate case file information in the RR Portal.
- Review and sign off on client records in accordance with licensing, Commission on Accreditation of Rehabilitation Facilities (CARF), and contract standards.
- Adhered to HVPPA regulations to ensure compliance.
- Assist with the safe and physical evacuation of UC during an emergency or natural disaster, e.g., hurricane.
- Travel and assist in the safe and orderly evacuation of UC and staff during an emergency drill and mandated disaster.
- Serve as a member of the management team assisting with the evacuation of the UC and staff.
- Maintained communication with sponsors and families in home country to monitor UCL progress and document weekly case updates.
- Collaboratively work with other stakeholders internal and external (e.g. department of Homeland Security, Immigration and Customs Enforcement, legal Service Providers, Consulates, Child Advocates).
Case Manager
VisionQuest (ORR)
Wallis
09.2022 - 05.2023
- Provided case management services including intake, assessments, crisis intervention, advocacy, referral and helping families.
- Identifies and contacts family members and sponsors immediately upon child's arrival to discuss the feasibility of reunification and to ensure the sponsor obtains all applicable documentation for reunification.
- Identified and contacted family members and sponsors immediately upon child's arrival to discuss reunification feasibility and ensure acquisition of all necessary documentation.
- Identified possible risk for minors and implemented safety plans.
- Ensure all assessments, reports, and team case notes are current in the hard copy file and electronic file.
- Maintained all assessments, reports, and team case notes in the hard copy file and electronic file.
Intern & Conservatorship Specialist
Child Protective Services (DFPS)
Houston
12.2021 - 09.2022
- Identified families for case management and connected them with community resources to enhance support and access to services.
- Developed communication strategies with parents to ensure they remained informed of their child's progress and fostered collaborative relationships.
- Maintained current and accurate records, collected data, and prepared reports.
- Assisted families in obtaining critical services to promote child safety and achieve permanency goals.
- Prepared court reports, case summaries, and supporting documentation.
- Participated in court hearings and permanency planning efforts.
- Promoted child well-being, family stability, and successful outcomes for children in care.
- Assisted with event planning, support and execution of virtual and in-person engagements.
Box Office Assistant
Stephen F. Austin State University
Nacogdoches
09.2019 - 04.2022
- Monitored and ordered office supplies to maintain a fully stocked office, supporting smooth daily operations.
- Provided customers with special information regarding chosen shows or upcoming events.
- Checked system for seat availability and provided customers with available options.
- Checked system for seat availability and provided customers with available options.
Education
Bachelor Degree - Social Work
Stephen F. Austin State University
Nacogdoches, TxSkills
- Communication
- Customer Service
- Adapts under pressure
- Adaptability
- Time Management
- Assessment techniques
- Teamwork
- Problem Solving
- Case management
- Risk assessment
- Service coordination
Languages
- English
- Spanish
- English
Certification
- Notary Public in Texas
Timeline
Case Manager
Upbring Krause Children's Shelter
05.2023 - Current
Case Manager
VisionQuest (ORR)
09.2022 - 05.2023
Intern & Conservatorship Specialist
Child Protective Services (DFPS)
12.2021 - 09.2022
Box Office Assistant
Stephen F. Austin State University
09.2019 - 04.2022
Bachelor Degree - Social Work
Stephen F. Austin State University