MARILYN REYNA
Independence,MO
Summary
Knowledgeable Desired Position with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Case Manager
KVC Behavioral Healthcare
Olathe, KS
10.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
- Established and maintained relationships with key stakeholders.
- Collaborated with community members to develop and implement service initiatives.
Manager
Tacontento Hispanic Restaurant
Kansas City, MO
01.2022 - Current
- Ensured that all guests were greeted promptly and seated in a timely fashion
- Supervised wait staff, provided training and conducted performance reviews
- Monitored dining room for cleanliness, proper set-up and maintenance of tables
- Maintained accurate records of reservations, seating times and special requests
- Responded to ad hoc cleaning duties at end of shift
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
- Assisted in preparing salads, appetizers and desserts to speed up food service
- Presented menus and answered questions regarding items
Case Management Specialist
Tri-County Mental Health Services
Kansas City, MO
08.2022 - 03.2024
- Conducted comprehensive assessments of clients to identify service needs and develop individualized case plans
- Developed and monitored treatment plans, coordinated services with other providers, and provided crisis intervention
- Provided counseling and advocacy for clients in order to assist them in meeting their goals
- Maintained case notes, records, and documentation according to agency policies and procedures
- Collaborated with community partners such as hospitals, schools, social service agencies, probation departments., to coordinate appropriate services for clients
- Assisted clients in accessing entitlements such as Social Security benefits or Medicaid coverage
- Participated in multidisciplinary team meetings to discuss client progress towards meeting established goals
- Monitored client progress through regular contact with family members or other significant persons in the client's life
- Provided education about available resources within the community for clients who are transitioning from institutional care back into the community setting
- Conducted home visits with clients when necessary
- Coordinated referrals between outside agencies when needed
- Provided emotional support and encouragement during difficult times
- Assessed risk factors associated with each case in order to create an effective safety plan
- Conducted assessments to obtain information for participant-centered plan of care
- Protected patient data in alignment with HIPAA privacy protocols
- Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members
- Determined functional status, activity, acuity and self-management levels to make proper care referrals
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression
Cashier Team Lead
PATRON POLLO N BEEF
Olathe, KS
08.2018 - 01.2023
- Assisted cashiers with resolving customer complaints and inquiries
- Provided guidance to cashiers on how to accurately ring up customers' purchases
- Trained new cashiers on proper use of registers and store policies
- Monitored cashier performance, providing feedback as needed
- Conducted inventory audits to ensure accuracy of product levels in the register area
- Maintained a clean work environment by sweeping floors and wiping down counters regularly
- Processed refunds and exchanges according to company policy
- Identified discrepancies between actual sales figures and expected totals
Education
Bachelor of Arts - Social Worker
Park University
Kansas City, MO05.2022
Associate of Arts - Social Worker
Metropolitan Community College - Kansas City
Kansas City, MO05.2019
Skills
- Discharge Documentation
- Patient Communication
- Data Collection
- Regulatory Compliance
- Effective Customer Communication
- Client Needs Assessments
- Client Meetings
- Service Planning
- Budget Administration
- Written and Verbal Communication
- Communication
- Multitasking
- Case management
Accomplishments
- Developed relationships with 20 new clients and typically exceeded sales goals by 80%.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Case Manager
KVC Behavioral Healthcare
10.2024 - Current
Case Management Specialist
Tri-County Mental Health Services
08.2022 - 03.2024
Manager
Tacontento Hispanic Restaurant
01.2022 - Current
Cashier Team Lead
PATRON POLLO N BEEF
08.2018 - 01.2023
Bachelor of Arts - Social Worker
Park University
Associate of Arts - Social Worker
Metropolitan Community College - Kansas City