Victoria M. Jackson
Dallas,TX
Summary
Dedicated and results-oriented Case Manager Specialist with extensive experience in client advocacy, care coordination, and crisis intervention. Seeking to leverage expertise in relationship-building, resource management, and team collaboration to deliver comprehensive support and improved outcomes for diverse populations. Passionate about empowering clients and ensuring access to necessary services through strategic care planning and program development.
Overview
6
6
years of professional experience
Work History
Case Manager Specialist
Cvs/Aetna
Atlanta , GA
10.2024 - Current
- Maintained up-to-date case records with case activity status.
- Transitioned clients to different providers based on progress or needs.
- Developed and maintained case management plans in accordance with agency policies and procedures.
- Assessed client needs and developed individualized service plans to meet those needs.
- Maintained accurate documentation of case notes in the computer system according to regulations.
- Provided information on mental health issues such as depression or anxiety to help educate individuals about symptoms they may be experiencing.
- Identified potential barriers that could impede progress towards achieving desired outcomes while developing solutions to address them quickly and efficiently.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Conducted initial assessments to determine client eligibility for programs and services.
- Developed and maintained relationships with community resources and service providers.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Maintained confidentiality and adhered to professional ethics and standards.
- Utilized case management software and databases for efficient information tracking.
- Collaborated with multidisciplinary teams to develop strategies for meeting clients' goals.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Monitored client progress through regular follow-ups and case reviews.
- Educated clients about available resources and how to access them effectively.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Crisis Counselor
Behavioral Health Link
Atlanta, Georgia
04.2023 - 02.2024
- Assessed risk to client, loved ones or general public through established evaluation procedures.
- Collaborated with other mental health professionals to coordinate care for clients in need of additional services.
- Utilized evidence-based practices, such as Cognitive Behavioral Therapy (CBT) and Dialectical Behavior Therapy (DBT), in crisis intervention.
- Created safe spaces for clients by maintaining confidentiality and adhering to ethical standards.
- Provided follow-up care, including referral to long-term mental health services and support groups.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Collected and documented information from clients about concerns and available contextual details.
- Helped callers and texters on hotlines by providing individualized and caring support.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Encouraged development of relevant skills to help overcome specific concerns.
- Referred individuals to outside resources and services for additional support.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
Behavioral Health Case Manager
First Choice Attendant Services, LLC
New Orleans, LA
04.2019 - 01.2022
- Gathered and researched information about community mental health needs or resources used in conjunction with therapy.
- Maintained accurate documentation of all client activities in accordance with state regulations.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Educated clients on healthy coping strategies for managing stress or anxiety levels effectively.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Assessed risk factors associated with suicide attempts or self-harm behaviors among clients.
- Assessed patients to identify individual needs and created care plans to address objectives and goals as identified during evaluation.
- Conducted programs to prevent substance abuse or improve community health or counseling services.
- Supported many patients while monitoring and evaluating effectiveness of care plans and providing modifications when necessary to achieve desired results.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Referred patients or clients to community resources or specialists.
Education
Master of Science - Psychology
06.2022
Bachelor of Science Degree - Criminology
University of West Georgia
12.2019
Degree -
Skills
- Client advocacy
- Data collection
- Follow-up care coordination
- Patient communication
- Discharge documentation
- Case assessment
- Project management
- Analytical thinking
- Time management abilities
- Interpersonal skills
- Staff supervision
- Peer support
- Grief counseling
- Patient confidentiality
- Safety planning
- Documentation skills
- Mental health assessment
- Collaborative approach
- Empathy display
- Inbound call management
- Psychosocial support
- Empathy development
- Recovery assessment
- Behavioral health
References
REFERENCES: Aaron Williams, Concessions/Bar Manager, Hartsfield Jackson International Airport, 925-325-4000 Lamar Kelly, Advisor, 404-229-6343 Doneshia Foucha, Executive Director First Choice Attendant Services, LLC 504-382-1577
Timeline
Case Manager Specialist
Cvs/Aetna
10.2024 - Current
Crisis Counselor
Behavioral Health Link
04.2023 - 02.2024
Behavioral Health Case Manager
First Choice Attendant Services, LLC
04.2019 - 01.2022
Master of Science - Psychology
Bachelor of Science Degree - Criminology
University of West Georgia